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Careers

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To apply for a posted position, please email resume and cover letter to rlapierre@westbaycap.org or mail resume and cover letter to

Westbay Community Action, Inc.
224 Buttonwoods Avenue
Warwick, RI 02886
ATTN: Renee Lapierre
            Human Resources Generalist

Westbay Community Action, Inc. is an Equal Opportunity Employer.

Westbay Community Action, Inc. was recognized with a Superior Worksite Health Award from Blue Cross & Blue Shield of Rhode Island and the Greater Providence Chamber of Commerce for effective programs encouraging employee health and well-being in a meaningful way.

WIC (Women, Infants & Children) Program Manager/Nutritionist

Westbay Community Action, Inc. has an immediate opening for a Full Time Program Manager/Nutritionist in our WIC (Women, Infants & Children) program. The successful candidate will provide culturally competent nutrition support to WIC participants while maintaining and growing our program. The ideal candidate will have strong leadership skills, communication skills and the ability to apply knowledge of nutrition in pregnancy, infancy and childhood. This position is 37.5 hrs/week with a pay rate of $21.00/hour. Office location will be between our three WIC sites in Warwick, West Warwick and South County (TBD). RI DOH is mandating the COVID Vaccination for this position, you must be fully vaccinated by October 1st.

QUALIFICATIONS:

  • Bachelor of Science Degree in Nutrition or Dietetics required
  • 2 year experience in nutritional counseling required
  • 1 Year experience managing nutrition program and supervising staff, preferred
  • Pass a BCI clearance
  • Immunizations as applicable (COVID vaccination is mandated for this position by RI DOH)

More

CORE COMPETENCIES:

Must be:

  • A leader
  • Current in the knowledge about nutrition
  • Knowledgeable about available program funding and other social and health resources
  • Knowledgeable abut social, health and mental health interventions
  • Able to effect change through advocacy for the client
  • A creative thinker
  • Energetic and convey a positive attitude
  • Committed to a solid work ethic
  • Computer literate
  • Able to work independently and as a team member
  • Able to provide team leadership and build the team
  • Able to take initiative and be a self starter
  • Able to make decisions and solve problems
  • An active listener
  • Able to initiate and sustain trust
  • Able to communicate well, both verbally and in writing and possess strong interpersonal skills
  • Skilled in time management, organization development and planning
  • Accurate in recordkeeping and detailed oriented
  • Able to adhere to a work schedule
  • Extremely flexible and able to make change when needed
  • Able to multitask
  • Able to work with people from various cultures and lifestyles
  • Sensitive to the family and client needs in the process of becoming empowered
  • Able to work with the public
  • Able to manage conflict and perform well in crisis situations
  • Able to work with difficult people and diffuse tense situations
  • Able to model professionalism both in actions and appearance
  • Able to make a commitment to continuous improvement and innovation in all aspects of the work
  • Willing to engage in self evaluation and to establish goals for professional development
  • Committed to ongoing education and training
  • Able to access to a vehicle to conduct agency business as needed
  • In possession of a valid driver’s license and be able to document a safe driving record and car insurance
  • Able to lift 25 lbs
  • Respectful and adhere to confidentiality policies for the agency and clients

Physical Effort /Environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit and to talk to hear. The employee frequently is required to use hands, fingers, handle or feel objects, tools or controls and reach with hands and arms. The employee is occasionally required to stand and walk. The employee must occasionally lift and / or move up to 25lbs. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. The environment is a clinical business office environment. Potential exposure to blood borne pathogens, respiratory diseases and other infectious diseases, and other biohazardous material requires universal standard precautions. This position requires the individual to have their own transportation, a current unrestricted license to drive, documented auto insurance and the individual must be willing to work in the community.

SPECIFIC DUTIES:

The duties listed below are primary functions of the job, and are not intended to be all-inclusive. You may be called upon to perform other duties comparable to those cited.

  • Supervise daily activities of the staff
  • Assign and monitor staff schedules
  • Manage the satellite site/main site
  • Evaluate staff performance and productivity in accordance with WIC/Westbay regulations
  • Oversee the development and implementation of outreach plan and materials
  • Format and implement the annual Nutrition Education Report
  • Maintain a caseload in accordance with WIC regulation
  • Provide nutrition counseling services
  • Assess participants to determine their eligibility and needs based on income, medical or nutrition risk status
  • Develop a plan with the participant to address the nutrition needs identified in the assessment
  • Record information in the participant record and maintain notes as required by the State WIC office
  • Complete all appropriate documents as required, performing data entry including Tracker updates
  • Inform participants of their rights and responsibilities
  • Monitor participants, perform reassessments and make appropriate changes in food packages as needed
  • Provide accurate reporting quarterly, or as required
  • Perform administrative tasks as assigned
  • Act as liaison between WIC, Westbay and other groups and organizations as needed
  • Ensure compliance with all State and Westbay requirements
  • Attend meetings and trainings as required
  • Participate in public policy forums whenever possible
  • Educate the general public about Westbay services

Teacher Aide

Westbay Children’s Center is seeking to hire a full time Teacher Aide to assist the classroom teacher in all aspects of the classroom functions. Our classrooms range from infant to school aged. Functions includes planning activities and implementing them, teaching, supervision of children, and maintenance of the classroom environment. In the absence of the teacher, the successful candidate will assume full responsibility of the classroom function. This is a full time, 40 hour/week position at a pay rate of $12.50/hour. Candidates must be available to work between the hours of operation of 7am and 5:30pm. Successful candidate will need to obtain a flu vaccination and provide appropriate documentation.

QUALIFICATIONS:

  • H.S. Diploma required
  • Experience assisting in an early childhood classroom environment required
  • RI Early Learning & Development Standards Foundations course certificate or willingness to obtain
  • Teacher’s Assistant certification preferred
  • Meet DCYF and BCI criminal background check requirements
  • Have a physical examination and required immunizations

More

CORE COMPETENCIES:

  • Must complete 20 hrs continuing education per year
  • Must be energetic and convey a positive attitude
  • Must have a solid work ethic
  • Must attend staff meetings after hours as scheduled
  • Must have good oral and written communication skills
  • Must be flexible and able to multi-task
  • Must be able to work cohesively as a member of a team
  • Must be detailed oriented and well organized
  • Must take direction well
  • Must have a professional, friendly and respectful demeanor
  • Must be able to work with people of various cultures and lifestyles
  • Must model professionalism in both behavior and appearance
  • Must make a commitment to continuous improvement and innovation in all aspects of work
  • Must have reliable transportation to and from work.
  • Must have a valid driver’s license, document car insurance and a safe driving record upon request
  • Must respect and adhere to confidential policies for the agency and clients

Physical Effort / Environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit and to talk to hear. The employee frequently is required to use hands, fingers, handle or feel objects, tools or controls and reach with hands and arms. The employee is occasionally required to stand and walk. The employee must occasionally lift and / or move objects and/or children up to 50 lbs. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. The environment includes a school classroom. Potential exposure to blood borne pathogens, respiratory diseases and other infectious diseases, and other biohazardous material requires universal standard precautions. This position requires the individual to have their own transportation, a current unrestricted license to drive, documented auto insurance and the individual must be willing to work in schools and the community.

SPECIFIC DUTIES:

The duties listed below are primary functions of the job, and are not intended to be all-inclusive. You may be called upon to perform other duties comparable to those cited.

  • Assist with planning and implementation of classroom activities
  • Supervise children at all times and ensures their safety and well being
  • Set up materials for classroom activities
  • Perform household maintenance duties to ensure a clean, organized classroom facility
  • Assume overall responsibility of children and daily activities in the absence of the teacher
  • Assist in engaging parents in meaningful 2-way communication
  • Share responsibility for safety and well being of all children in accordance with DCYF

Volunteer Coordinator

Westbay Community Action, Inc.’s Retired Senior Volunteer Program (RSVP) is seeking a Volunteer Coordinator. The successful candidate will provide productive and rewarding volunteer experiences for senior/community volunteers and volunteer host stations through efficient recruitment, training, placement and monitoring activities. This is a part time position, 22.5 hrs/week with a pay rate of $13.00/hour.

QUALIFICATIONS:

  • High school diploma with some post high school education preferred
  • 1 year experience in volunteer recruitment and supervision
  • Pass a BCI clearance

More

CORE COMPETENCIES:

  • Must have good verbal and written communication skills
  • Must be accurate and detailed oriented to insure good record keeping
  • Must have good computer skills
  • Must be a good listener
  • Must be able to initiate and sustain trust
  • Must be able to problem solve– work is occasionally performed at satellite office and volunteer stations where this position acts as supervisor
  • Must be able to work with a diverse group of people
  • Must be high energy and able to motivate others to join in activities
  • Must convey a positive attitude
  • Must have a solid work ethic
  • Must be goal oriented and able to produce results for volunteers, volunteer stations and the program
  • Must make a commitment to continuous improvement and innovation in all aspects of the work
  • Must be willing to engage in self evaluation and to establish goals for professional development
  • Must be willing to participate in ongoing education and training
  • Must be extremely flexible and able to make change when needed
  • Must handle many tasks at the same time
  • Must be a self starter and be able to take independent actions as needed
  • Must also be able to work as a team member
  • Must be able to model profession behavior in actions and appearance
  • Must enjoy working with seniors
  • Must adhere to confidentiality policies for the agency and clients
  • Must have a vehicle to perform job responsibilities
  • Must have a driver’s license, car insurance and a good driving record upon request — requires visits to many sites

Physical Effort / Environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essentia lfunctions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit and to talk to hear. The employee frequently is required to use hands, fingers, handle or feel objects, tools or controls and reach with hands and arms. The employee is occasionally required to stand and walk. The employee must occasionally lift and / or move up to 20 lbs. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. The environment is a clinical business office environment and often includes business at community based organizations. Potential exposure to blood borne pathogens, respiratory diseases and other infectious diseases, and other biohazardous material requires universal standard precautions. This position requires the individual to have their own transportation, a current unrestricted license to drive, documented auto insurance and the individual must be willing to work in the community.

SPECIFIC DUTIES:

The duties listed below are primary functions of the job and are not intended to be all-inclusive. You may be called upon to perform other duties comparable to those cited.

  • Develop and maintain a working relationship with non profit agencies, community and business leaders and government officials
  • Recruit volunteers and volunteer placement opportunities
  • Prepare job descriptions for such opportunities
  • Develop and implement orientation and training programs for volunteers and volunteer sites
  • Screen volunteers and place them in assignments, matching skills and interests to the opportunity
  • Monitor each placement/volunteer site
  • When necessary, mediate solutions to problems between volunteers and sites
  • Oversee clerical volunteers
  • Oversee data collection from volunteers and stations to ensure accurate and timely reporting of program activities
  • Maintain accurate volunteer and volunteer station records
  • Manage satellite office activities as needed
  • Develop and implement recognition programs for the volunteers
  • Carryout out special projects as required
  • Participate in fundraising activities as required
  • Assist Director with other activities as required
  • Educate the general community about RSVP and Westbay services

Case Manager - LIHEAP (Low Income Home Energy Assistance Program) *Multiple Openings*

Westbay’s LIHEAP program is expanding! We are seeking multiple experienced Case Managers for our LIHEAP (Low Income Home Energy Assistance) Program. The successful candidates will be responsible for providing one on one case management to program participants who are seeking assistance for shut-offs or termination. Daily responsibilities will include processing applications, data entry, advocating, financial literacy and energy conservation education. In addition, the case managers will participate in/conduct community events of various types in order to extend services through other social service agencies and community partners. The successful candidates must be able to problem solve, work independently and have a solid work ethic. This position is 37.5 hours per week at a pay rate of $17.00/hour.

QUALIFICATIONS:  

  • Bachelor’s Degree in Social Work (B.S.W.) or related field required
  • One year experience working with families and elders preferred
  • Pass a BCI clearance
  • Have or will obtain financial literacy certificate within 6 months of employment

More

CORE COMPETENCIES:

  • Must have knowledge of community services
  • Must be computer literate
  • Must have strong communication and interpersonal skills necessary to interact and communicate with the client, family members, providers and co-workers
  • Must possess knowledge of human behavior and the aging process
  • Must have knowledge of available program funding and other resources
  • Must work with persons of various cultures and lifestyles in the helping process
  • Must possess the sensitivity required to assist the family and client in the process of becoming empowered
  • Must have knowledge of social, health and mental health interventions
  • Must possess skills and techniques for crisis intervention and problem solving
  • Must have the ability to critically analyze and make immediate decisions
  • Must possess skills in active listening, time management, organizational development and planning
  • Must make a commitment to continuous improvement and innovation in all aspects of the work
  • Must be willing to engage in self-evaluation and to establish goals for professional development
  • Must be willing to participate in ongoing training and education
  • Must possess the ability to initiate and sustain trust
  • Must be able to effect change through advocacy for the consumer
  • Must be able to work independently and be a team member
  • Must be energetic and convey a positive attitude
  • Must have a solid work ethic, be extremely flexible and able to make change
  • Must be able to model professionalism both in behavior and appearance
  • Must have access to a vehicle to perform agency work
  • Must have a driver’s license and document car insurance and a safe driving record upon request
  • Must be extremely accurate in record keeping
  • Must respect and adhere to confidentiality policies for the agency and clients

Physical Effort / Environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit and to talk to hear. The employee frequently is required to use hands, fingers, handle or feel objects, tools or controls and reach with hands and arms. The employee is occasionally required to stand and walk. The employee must occasionally lift and / or move up to 20 lbs. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. The environment includes a clinical business office environment, client’s homes and community based organizations. Potential exposure to blood borne pathogens, respiratory diseases and other infectious diseases, and other biohazardous material requires universal standard precautions. This position requires the individual to have their own transportation, a current unrestricted license to drive, documented auto insurance and the individual must be willing to work in client’s homes and the community.

SPECIFIC DUTIES:

The duties listed below are primary functions of the job, and are not intended to be all-inclusive. You will be called upon to perform other duties comparable to those cited.

  • Provide long-term case management services for select participants of Energy Assistance Program
  • Accept referrals in accordance with case management standards.
  • Conduct a client assessment and development of a case plan with client involvement
  • Assist clients in developing a plan to minimize future crisis situations.
  • Advocate for clients for retention of service with the utility company and other entitlement agencies while maintaining a favorable working relationship
  • Provide Financial literacy
  • Conduct home visits in a timely manner
  • Maintain appointment schedule in Microsoft Outlook.
  • Provide supportive counseling and advocacy to clients and their families
  • Coordinate services with other community resources
  • Determine eligibility for needed resources and aid in application process
  • Monitor clients and modify care plan as needed to ensure positive outcomes. i.e.: educational plans and financial literacy, etc.
  • Answer telephone and provide information, program guidelines and referral services to callers and clients (walk-in or by appt) of Westbay Community Action.
  • Maintain complete and accurate client records, including LIHEAP applications
  • Maintain information needed for data collection and enter into the agency’s data system in an accurate and timely manner
  • Prepare accurate reports and statistics as required
  • Inform clients of their rights and responsibilities
  • Support client’s efforts to have his/her voice heard and to get needed services.
  • Participate in meetings, trainings, outreach and in public policy forums
  • Provide follow-up services, monitor client progress and amend plan as needed

Benefits Eligibility Specialist - LIHEAP - *Multiple Openings*

Westbay’s LIHEAP program is expanding! We are seeking self-motivated Benefits Eligibility Specialists for our LIHEAP (Low Income Home Energy Assistance) Program. The successful candidates will be responsible to assist clients with heating assistance applications and utility terminations. Daily responsibilities will include processing applications, greeting/seating clients, answering phone/emails, and data entry. In addition, the candidates will assist in conducting community events of various types in order to extend services to other community partners. He/She must be able to problem solve, work independently and have a solid work ethic. This position is 37.5 hours per week at a pay rate of $15.00/hour.

QUALIFICATIONS:

  • High School diploma required
  • 1 year experience within LIHEAP Program or equivalent and relevant work experience in customer service
  • 1 year experience data entry. (experience with Hancock data entry system preferred)
  • Strong working knowledge of modern office communications systems: E-mail, voice mail, computer system, and the ability to operate various office equipment: Computers, fax, photocopy, etc.
  • Strong communication skills and ability to travel to local outreach/marketing events
  • Pass a BCI check
  • Notary Public, preferred

More

CORE COMPETENCIES:

  • Must have good communication skills, both written and verbal
  • Must have good telephone skills
  • Must have good interpersonal skills
  • Must have good math skills
  • Must be extremely organized
  • Must be detailed oriented
  • Must be able to follow directions
  • Must be computer literate
  • Must be a self starter
  • Must be polite and helpful when working with clients
  • Must be able to work independently and as a team member
  • Must have a solid work ethic
  • Must be able to adhere to a work schedule
  • Must be willing to participate in ongoing training and education’
  • Must be extremely flexible and work with a variety of people types
  • Must be able to multi task
  • Must be able to problem solve and diffuse potential difficult situations
  • Must be energetic and emit a positive attitude
  • Must be able to ask for help when needed
  • Must be accurate in maintaining records
  • Must be able to model professionalism both in behavior and appearance
  • Must adhere to confidentiality policies for the agency and clients
  • Must be willing to engage in self-evaluation and establish goals for professional development
  • Must make a commitment to continuous improvement and innovation in all aspects of the work

Physical Effort / Environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit and to talk to hear. The employee frequently is required to use hands, fingers, handle or feel objects, tools or controls and reach with hands and arms. The employee is occasionally required to stand and walk. The employee must occasionally lift and / or move up to 50 lbs. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. The environment is a clinical business office environment. Potential exposure to blood borne pathogens, respiratory diseases and other infectious diseases, and other biohazardous material requires universal standard precautions. The individual must be willing to work in the community.

SPECIFIC DUTIES:

The duties listed below are primary functions of the job, and are not intended to be all-inclusive. You may be called upon to perform other duties comparable to those cited.

  • Works closely with the LIHEAP Director in development and implementation of the agency’s overall LIHEAP Program.
  • Maintain a good working relationship with co-workers, oil vendors and other organizations relevant to the LIHEAP Program.
  • Coordinates all activities relative to the processing of applications; verification of income, certification of eligibility, and initiation of payment request on behalf of eligible households.
  • Schedule, organize and participate in local outreach events to inform community members of services available.
  • Educate clients on financial resources to include financial coaching.
  • Assure the confidentiality of all records/applications for LIHEAP Clients
  • Accurately and timely enter client information into Hancock database.
  • Assist in reviewing that all data entry was accurately entered into Hancock database.
  • Organize all pending and completed applications
  • Open mail daily
  • Check applications as they are returned for completeness, sorting out the applications that must be returned for more information
  • Assist in verifying and reviewing all applications. Assuring that they adhere to the program guidelines
  • Maintain open lines of communication with clients to ensure timely and accurate completion of documentation.
  • Answer the telephone and provide information, program guidelines and referral services to callers
  • Oversee and maintain the appointment schedule book
  • Maintain all walk-in clients and assure that they are being seen.
  • Assist in coordinating the emergency fuel program and acts as liaison between agency and fuel vendors; this includes assisting in determining eligibility, sending and receiving faxes, data entry for emergency fuel, & speaking with fuel vendors.
  • Read and understand the program guidelines set forth in the LIHEAP manual.
  • Maintain the supply closet and prepare reorders for Program Director
  • Maintains all of Westbay’s LIHEAP office machinery
  • Maintains efficient records, collects and complies data for preparation of monthly reports.
  • Provides training to agency staff, as it relates to programmatic operation, guidelines, procedures, and data entry.
  • Educate clients about the services of Westbay
  • Assist LIHEAP Director as necessary

Case Manager-Assurance 16 Educator/Coach - *Multiple Openings*

Westbay Community Action, Inc. is seeking to hire Full Time (37.5 hrs/week) Educators/Coaches. The successful candidates will work closely with clients who receive energy assistance through LIHEAP (Low Income Home Energy Assistance Program), providing financial counseling, job training/workforce development and fast tracking crisis applications. He/she will also attend community events, maintain relationships with collaborative partners and cultivate new ones. This full time, Monday through Friday position pays $17.00/hour.

QUALIFICATIONS:

  • Bachelor’s degree required
  • Three year experience working with families and elders preferred
  • Public speaking and presentation skills
  • Have or will obtain financial literacy certificate within 6 months of employment
  • 3 year clerical and computer experience required
  • Pass a BCI clearance

More

CORE COMPETENCIES:

  • Must have knowledge of community services
  • Must be dependable, in attendance at work and on time
  • Must be computer literate
  • Must be able to communicate with peers, supervisors and participants verbally and in writing
  • Must be able to work with the public and provide speaking and presentation skills
  • Must be able to take initiative
  • Must be able to multi task
  • Must be respectful and adhere to confidentiality policies for the agency and clients
  • Must have strong communication and interpersonal skills necessary to interact and communicate with the client, family members, providers and co-workers
  • Must have knowledge of available program funding and other resources
  • Must work with persons of various cultures and lifestyles in the helping process
  • Must possess the sensitivity required to assist families and clients in the process of becoming empowered
  • Must possess skills and techniques for crisis intervention and problem solving
  • Must have the ability to critically analyze and make immediate decisions
  • Must possess active listening skills
  • Must possess skills in time management, organizational development and planning
  • Must be willing to engage in self evaluation and to establish goals for professional development
  • Must make a commitment to continuous improvement and innovation in all aspects of the work
  • Must be willing to engage in self evaluation and to establish goals for professional development
  • Must be willing to participate in ongoing training and education
  • Must possess the ability to initiate and sustain trust
  • Must be able to effect change through advocacy for the consumer
  • Must be able to work independently and be a team member
  • Must be energetic and convey a positive attitude
  • Must have a solid work ethic
  • Must be extremely flexible and able to make and or adjust to change
  • Must be able to model professionalism both in behavior and appearance
  • Must have access to a vehicle to perform agency work
  • Must have a driver’s license and document car insurance and a safe driving record upon request
  • Must be extremely accurate in record keeping
  • Must respect and adhere to confidentiality policies for the agency and clients

Physical Effort / Environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit and to talk to hear. The employee frequently is required to use hands, fingers, handle or feel objects, tools or controls and reach with hands and arms. The employee is occasionally required to stand and walk. The employee must occasionally lift and / or move up to 25 lbs. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. The environment is a clinical business office environment which may include client’s homes and community based organizations. Potential exposure to blood borne pathogens, respiratory diseases and other infectious diseases, and other biohazardous material requires universal standard precautions. This position requires the individual to have their own transportation, a current unrestricted license to drive, documented auto insurance and the individual must be willing to work in client’s homes and the community.

SPECIFIC DUTIES:

The duties listed below are primary functions of the job, and are not intended to be all-inclusive. You will be called upon to perform other duties comparable to those cited.

  • Provide long-term services for select participants of Energy Assistance Program
  • Conduct a client assessment and development of a plan with client involvement
  • Assist clients in developing a plan to minimize future crisis situations.
  • Provide financial counseling, job training/workforce development
  • Provide supportive counseling and advocacy to clients and their families
  • Coordinate services with other community resources
  • Coordinating One on one counseling with Assurance 16 staff
  • Follow up with active clients
  • Provide workshops to outside agencies
  • Advocate for clients by negotiating with their collectors and utility companies
  • Provide budget and debt counseling
  • Improve credit score
  • Educate clients to become economically self-sufficient
  • Provide resume building, do’s and don’ts of interviewing, how to do job search, and best practice interviewing workshops
  • Assist clients to identify barriers and challenges
  • Determine eligibility for needed resources and aid in the application process
  • Provide information and referral services to telephone callers and clients of Westbay Community Action
  • Maintain complete and accurate client records
  • Maintain information needed for data collection and enter into the agency’s data system in a timely manner
  • Prepare accurate reports and statistics as required
  • Inform clients of their rights and responsibilities
  • Support client’s efforts to have his/her voice heard and to get needed services.
  • Participate in meetings, trainings, events, and in public forums
  • Provide follow-up services, monitor client progress and amend plan as needed
  • Assist walk-in clients.
  • Perform data entry accurately
  • Complete, sort, or return applications for more documentation.
  • Maintain an appointment schedule in Microsoft Outlook
  • Create and conduct activities to the general public, agency clients, groups and individuals
  • Participate and assist the Project Manager in the development of quarterly reports as needed.