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Careers

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To apply for a posted position, please email resume and cover letter to dhervieux@westbaycap.org or mail resume and cover letter to

Westbay Community Action, Inc.
224 Buttonwoods Avenue
Warwick, RI 02886
ATTN: Debra Hervieux
            Human Resources Generalist

Westbay Community Action, Inc. is an Equal Opportunity Employer.

Westbay Community Action, Inc. was recognized with a Superior Worksite Health Award from Blue Cross & Blue Shield of Rhode Island and the Greater Providence Chamber of Commerce for effective programs encouraging employee health and well-being in a meaningful way.

Volunteer Coordinator

Westbay Community Action, Inc.’s Retired Senior Volunteer Program (RSVP) is seeking a Volunteer Coordinator. The successful candidate will provide productive and rewarding volunteer experiences for senior/community volunteers and volunteer host stations through efficient recruitment, training, placement and monitoring activities. This is a part time position, 22.5 hrs/week with a pay rate of $11.75/hour.

QUALIFICATIONS:

  • High school diploma with some post high school education preferred
  • 1 year experience in volunteer recruitment and supervision
  • Pass a BCI clearance

More

CORE COMPETENCIES:

  • Must have good verbal and written communication skills
  • Must be accurate and detailed oriented to insure good record keeping
  • Must have good computer skills
  • Must be a good listener
  • Must be able to initiate and sustain trust
  • Must be able to problem solve– work is occasionally performed at satellite office and volunteer stations where this position acts as supervisor
  • Must be able to work with a diverse group of people
  • Must be high energy and able to motivate others to join in activities
  • Must convey a positive attitude
  • Must have a solid work ethic
  • Must be goal oriented and able to produce results for volunteers, volunteer stations and the program
  • Must make a commitment to continuous improvement and innovation in all aspects of the work
  • Must be willing to engage in self evaluation and to establish goals for professional development
  • Must be willing to participate in ongoing education and training
  • Must be extremely flexible and able to make change when needed
  • Must handle many tasks at the same time
  • Must be a self starter and be able to take independent actions as needed
  • Must also be able to work as a team member
  • Must be able to model profession behavior in actions and appearance
  • Must enjoy working with seniors
  • Must adhere to confidentiality policies for the agency and clients
  • Must have a vehicle to perform job responsibilities
  • Must have a driver’s license, car insurance and a good driving record upon request — requires visits to many sites

Physical Effort / Environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essentia lfunctions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit and to talk to hear. The employee frequently is required to use hands, fingers, handle or feel objects, tools or controls and reach with hands and arms. The employee is occasionally required to stand and walk. The employee must occasionally lift and / or move up to 20 lbs. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision,depth perception, and the ability to adjust focus. The environment is a clinical business office environment and often includes business at community based organizations. Potential exposure to blood borne pathogens,respiratory diseases and other infectious diseases, and other biohazardous material requires universal standard precautions. This position requires the individual to have their own transportation, a current unrestricted license to drive, documented auto insurance and the individual must be willing to work in the community.

SPECIFIC DUTIES:

The duties listed below are primary functions of the job and are not intended to be all-inclusive. You may be called upon to perform other duties comparable to those cited.

  • Develop and maintain a working relationship with non profit agencies, community and business leaders and government officials
  • Recruit volunteers and volunteer placement opportunities
  • Prepare job descriptions for such opportunities
  • Develop and implement orientation and training programs for volunteers and volunteer sites
  • Screen volunteers and place them in assignments, matching skills and interests to the opportunity
  • Monitor each placement/volunteer site
  • When necessary, mediate solutions to problems between volunteers and sites
  • Oversee clerical volunteers
  • Oversee data collection from volunteers and stations to ensure accurate and timely reporting of program activities
  • Maintain accurate volunteer and volunteer station records
  • Manage satellite office activities as needed
  • Develop and implement recognition programs for the volunteers
  • Carryout out special projects as required
  • Participate in fundraising activities as required
  • Assist Director with other activities as required
  • Educate the general community about RSVP and Westbay services

Assurance 16 Community Educator/Coach

Westbay Community Action, Inc. is seeking a motivated self-starter who is organized, creative and interested in being part of a new program! Our agency is seeking to hire a Full Time (37.5 hrs/week) Educator/Coach. This candidate will work closely with clients who receive energy assistance through LIHEAP (Low Income Home Energy Assistance Program), providing financial counseling, job training/workforce development and fast tracking crisis applications. The successful candidate will also attend community events, maintain relationships with collaborative partners and cultivate new ones. This full time, Monday through Friday position pays $16.00/hour.

QUALIFICATIONS:

  • Bachelor’s degree required
  • Three year experience working with families and elders preferred
  • Public speaking and presentation skills
  • Have or will obtain financial literacy certificate within 6 months of employment
  • 3 year clerical and computer experience required
  • Pass a BCI clearance

More

CORE COMPETENCIES:

  • Must have knowledge of community services
  • Must be dependable, in attendance at work and on time
  • Must be computer literate
  • Must be able to communicate with peers, supervisors and participants verbally and in writing
  • Must be able to work with the public and provide speaking and presentation skills
  • Must be able to take initiative
  • Must be able to multi task
  • Must be respectful and adhere to confidentiality policies for the agency and clients
  • Must have strong communication and interpersonal skills necessary to interact and communicate with the client, family members, providers and co-workers
  • Must have knowledge of available program funding and other resources
  • Must work with persons of various cultures and lifestyles in the helping process
  • Must possess the sensitivity required to assist families and clients in the process of becoming empowered
  • Must possess skills and techniques for crisis intervention and problem solving
  • Must have the ability to critically analyze and make immediate decisions
  • Must possess active listening skills
  • Must possess skills in time management, organizational development and planning
  • Must be willing to engage in self evaluation and to establish goals for professional development
  • Must make a commitment to continuous improvement and innovation in all aspects of the work
  • Must be willing to engage in self evaluation and to establish goals for professional development
  • Must be willing to participate in ongoing training and education
  • Must possess the ability to initiate and sustain trust
  • Must be able to effect change through advocacy for the consumer
  • Must be able to work independently and be a team member
  • Must be energetic and convey a positive attitude
  • Must have a solid work ethic
  • Must be extremely flexible and able to make and or adjust to change
  • Must be able to model professionalism both in behavior and appearance
  • Must have access to a vehicle to perform agency work
  • Must have a driver’s license and document car insurance and a safe driving record upon request
  • Must be extremely accurate in record keeping
  • Must respect and adhere to confidentiality policies for the agency and clients

Physical Effort / Environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit and to talk to hear. The employee frequently is required to use hands, fingers, handle or feel objects, tools or controls and reach with hands and arms. The employee is occasionally required to stand and walk. The employee must occasionally lift and / or move up to 25 lbs. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. The environment is a clinical business office environment which may include client’s homes and community based organizations. Potential exposure to blood borne pathogens, respiratory diseases and other infectious diseases, and other biohazardous material requires universal standard precautions. This position requires the individual to have their own transportation, a current unrestricted license to drive, documented auto insurance and the individual must be willing to work in client’s homes and the community.

SPECIFIC DUTIES:

The duties listed below are primary functions of the job, and are not intended to be all-inclusive. You will be called upon to perform other duties comparable to those cited.

  • Provide long-term services for select participants of Energy Assistance Program
  • Conduct a client assessment and development of a plan with client involvement
  • Assist clients in developing a plan to minimize future crisis situations.
  • Provide financial counseling, job training/workforce development
  • Provide supportive counseling and advocacy to clients and their families
  • Coordinate services with other community resources
  • Coordinating One on one counseling with Assurance 16 staff
  • Follow up with active clients
  • Provide workshops to outside agencies
  • Advocate for clients by negotiating with their collectors and utility companies
  • Provide budget and debt counseling
  • Improve credit score
  • Educate clients to become economically self-sufficient
  • Provide resume building, do’s and don’ts of interviewing, how to do job search, and best practice interviewing workshops
  • Assist clients to identify barriers and challenges
  • Determine eligibility for needed resources and aid in the application process
  • Provide information and referral services to telephone callers and clients of Westbay Community Action
  • Maintain complete and accurate client records
  • Maintain information needed for data collection and enter into the agency’s data system in a timely manner
  • Prepare accurate reports and statistics as required
  • Inform clients of their rights and responsibilities
  • Support client’s efforts to have his/her voice heard and to get needed services.
  • Participate in meetings, trainings, events, and in public forums
  • Provide follow-up services, monitor client progress and amend plan as needed
  • Assist walk-in clients.
  • Perform data entry accurately
  • Complete, sort, or return applications for more documentation.
  • Maintain an appointment schedule in Microsoft Outlook
  • Create and conduct activities to the general public, agency clients, groups and individuals
  • Participate and assist the Project Manager in the development of quarterly reports as needed.

Education Support Specialist: TEMPORARY POSITION

Westbay Community Action, Inc. is seeking an Associate’s level Education Support Specialist to work at Westbay Children’s Center on a temporary basis. The successful candidate will execute the general administrative tasks in support of the Childcare Administrator and oversee the smooth functioning of the Children’s Center office. This is a full time, 40 hour per week (Mon-Fri, 8:30am-5pm) position with a pay rate of $13.00/hour.

QUALIFICATIONS:

  • Associates Degree in related field required
  • OR 2-3 years of experience in office/program operations
  • Demonstrated proficiency in computers and software applications
  • Experience working in children’s program preferred
  • Pass a BCI clearance and DCYF Background Checks
  • Physical examination / required immunizations
  • Flu Vaccine

More

CORE COMPETENCIES:

  • Strong organizational skills needed to support day to day operation of the Children’s Center office
  • Embrace learning opportunities and show continued commitment, improvement and innovation in all aspects of the work.
  • Must know or become familiar with DCYF regulations for licensure
  • Ability to make independent decisions, take initiative and exercise good judgment
  • Must interact positively with others
  • Must be detailed oriented
  • Must have a solid work ethic
  • Must attend staff meetings after hours as scheduled
  • Must be extremely flexible and able to multi-task
  • Ability to edit and proofread materials
  • Ability to communicate; write and speak properly, share ideas and instruct others
  • Must be able to model professional behavior and appearance
  • Must be able to work with people of various cultures and lifestyles
  • Exercise problem solving skills
  • Ability to follow through
  • Actively participate as a team member
  • Knowledge of the workings of non-profit organizations helpful
  • Must respect and adhere to confidentiality policies for the agency and clients
  • Possess a good driving record
  • Possess a valid driver’s license and documented auto insurance upon request

KNOWLEDGE OF: (Candidate should have some awareness of the following)

  • DCYF Regulations
  • NAEYC/RIAEYC
  • RI Quality and Improvement Rating Scale (Bright Stars)
  • Developmentally Appropriate Practice for Young Children
  • Positive Behavioral Strategies for young children

Physical Effort / Environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit and to talk to hear. The employee frequently is required to use hands, fingers, handle or feel objects, tools or controls and reach with hands and arms. The employee is occasionally required to stand and walk. The employee must occasionally lift and / or move objects and/or children up to 50 lbs. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. The environment is a school/office environment and community based organizations. Potential exposure to blood borne pathogens, respiratory diseases and other infectious diseases, and other biohazardous material requires universal standard precautions. This position requires the individual to have their own transportation, a current unrestricted license to drive, documented auto insurance and the individual must be willing to work in schools and the community.

Specific Duties:

The duties listed are primary functions of the job and are not intended to be all-inclusive. May be called upon to perform other duties comparable to those listed, including classroom coverage.

General:

  • Receive callers over the phone or in person, providing information and assistance as needed and recording messages
  • Coordinate the purchase of office/copier supplies and office equipment purchase for Children’s Center
  • Maintain appropriate level of office/copier supplies at all times
  • Maintain general administration office space, storage and office machines in a neat and clean manner
  • Inspect work performed by janitorial company and work with the vendor to insure work is satisfactory
  • Complete a safety check of the Children’s Center monthly, informing the Childcare Administrator of needed repairs.
  • Data compilation and preparation for grant reporting as directed by Childcare Administrator.

Financial Duties:

  • Receive checks and monies from divisions, through the mail, following the established procedures.
  • Log all monies received in the daily receipts register
  • Prepare letters of thank you to all donors
  • Run credit cards for parents as needed & run weekly credit cards that are on file
  • Reconcile credit card payments from previous day & weekly
  • Compiles weekly payments (cash, checks & credit cards) & deposits them on a weekly basis
  • Collect Kids Connect sheets from teachers & calculate the hours. Scan to Finance for billing purposes.
  • Collect & scan classroom sign in / sign out sheets to Finance
  • Collect sign in / sign out sheets from staff
  • Compile time sheets for staff and have the Childcare Administrator review before sending to Finance
  • Compile petty cash & disperse to the appropriate staff members
  • Monitor free lunch program for changes in eligibility
  • Enroll & dis-enroll children on Procare

Program Functions:

  • Conduct family tours of the center when needed
  • Implement the participant orientation and enrollment process and oversee the scholarship program
  • Ensure proper transmittal of transition records for children leaving the program
  • Prepare child intake file for enrollment – maintain all children’s files ensuring compliance with DCYF, RIDE, NAEYC regulations
  • Make sure all families have signed financial agreements
  • Print out parents invoices & distribute to parents
  • Process children’s applications for new school year
  • Enter all necessary information into the Tracker system
  • Manage immunization/health screenings for each child as required by DCYF regulations – check with RI DOH Kids Net website as necessary
  • Provide administrative support to Childcare Administrator as necessary
  • In the absence of the Childcare Administrator, assume operations of the programs while consulting with President/CEO regarding programmatic changes
  • Monitor the entrance to the childcare facility ensuring that only authorized personnel/guests enter the building
  • Enter security codes into the key scan program
  • Act as liaison in professional demeanor at all times with clients, visitors, guests, escorts, agency personnel, staff, etc.
  • Cover breaks and assist in the classrooms as necessary
  • Prepare staff & family mailboxes
  • Sets up fall & spring school photos with photographer
  • Attend CACFP training sessions given by the state
  • Distribute CACFP paperwork for parents to complete to be in compliance with regulations
  • Places food / kitchen supply orders as necessary
  • Facebook maintenance & posting as needed

Office Machines and Supplies:

  • Maintain office machines insuring routine maintenance and timely emergency servicing
  • Maintain inventory list

Office Environment:

  • Maintain general administration office space, storage and office machines in a neat and clean manner
  • Inspect work performed by janitorial company and work with the vendor to insure work is satisfactory
  • Complete a safety check of the administrative office monthly, informing facility maintenance manger of needed repairs.

Case Manager - Neighborhood Health Plan

Westbay Community Action, Inc. is seeking to hire a full time case manager to work with our Medicare and Medicaid clients. The successful candidate will assist the elderly and disabled adults in maintaining themselves in their homes as long as possible. This person will develop, implement and coordinate plans of care in accordance with Neighborhood Health Plan Case Management. This position is for 37.5 hours per week at a pay rate of $16.00/hour.

QUALIFICATIONS:

  • Bachelor’s Degree in Social Work (B.S.W.) or related field required
  • One year experience working with families, elders and disabled population preferred
  • Experience developing and implementing care plans required
  • Demonstrated knowledge of Medicaid and Medicare Programs and Benefits
  • Pass a BCI clearance

More

CORE COMPETENCIES:

  • Must have knowledge of community services
  • Must be computer literate
  • Must have strong communication and interpersonal skills necessary to interact and communicate with the client, family members, providers and co-workers
  • Must possess knowledge of human behavior and the aging process
  • Must have knowledge of available program funding and other resources
  • Must work with persons of various cultures and lifestyles in the helping process
  • Must possess the sensitivity required to assist the family and client in the process of becoming empowered
  • Must have knowledge of social, health and mental health interventions
  • Must possess skills and techniques for crisis intervention and problem solvingMust have the ability to critically analyze and make immediate decisions
  • Must possess skills in active listening, time management, organizational development and planning
  • Must make a commitment to continuous improvement and innovation in all aspects of the work
  • Must be willing to engage in self evaluation and to establish goals for professional development
  • Must be willing to participate in ongoing training and education
  • Must possess the ability to initiate and sustain trust
  • Must be able to effect change through advocacy for the consumer
  • Must be able to work independently and be a team member
  • Must be energetic and convey a positive attitude
  • Must have a solid work ethic, be extremely flexible and able to make change.
  • Must be able to model professionalism both in behavior and appearance
  • Must have access to a vehicle to perform agency work
  • Must have a driver’s license and document car insurance and a safe driving record upon request
  • Must be extremely accurate in record keeping
  • Must respect and adhere to confidentiality policies for the agency and clients
  • Must know and adhere to HIPAA regulations regarding client information

Physical Effort / Environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit and to talk to hear. The employee frequently is required to use hands, fingers, handle or feel objects, tools or controls and reach with hands and arms. The employee is occasionally required to stand and walk. The employee must occasionally lift and / or move up to 20 lbs. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. The environment includes a clinical business office environment, client’s homes and community based organizations. Potential exposure to blood borne pathogens, respiratory diseases and other infectious diseases, and other biohazardous material requires universal standard precautions. This position requires the individual to have their own transportation, a current unrestricted license to drive, documented auto insurance and the individual must be willing to work in client’s homes and the community.

SPECIFIC DUTIES:

The duties listed below are primary functions of the job, and are not intended to be all-inclusive. You will be called upon to perform other duties comparable to those cited.

  • Receive client referrals from the Neighborhood Health Plan of RI
  • Provide case management services, including the initial contact with the client.
  • Conduct a client assessment and develop a care plan
  • Conduct home visits as needed
  • Report case findings in accordance with NHP protocols and seek approvals as needed
  • Engage family and community support systems as available
  • Provide supportive counseling and advocacy to clients and their families
  • Coordinate services with other community resources
  • Determine eligibility for needed resources and aid clients in application process
  • Monitor clients according to the care plan and modify the care plan as needed
  • Provide information, referral services and follow-up services as needed
  • Maintain complete and accurate client records in accordance with HIPAA/NHP standards
  • Maintain information needed for data collection and enter into the agency’s data system
  • Prepare accurate reports and statistics as required including NHP billing forms
  • Inform clients of their rights and responsibilities
  • Support client’s efforts to have his/her voice heard and to get needed services
  • Offer advocacy on the client’s or family’s behalf when needed services are not being adequately provided by an organization within the community’s service deliver system
  • Recognize potential conflicts of interest and refer consumers to next the appropriate service to ensure needs are met
  • Participate in meetings and trainings as required and in public policy forums when appropriate
  • Educate the general community about elder services and Westbay