Careers

Looking for a career in human services? Join our caring team.

To apply for a posted position, please email resume and cover letter to jtietze@westbaycap.org or mail resume and cover letter to

Westbay Community Action, Inc.
224 Buttonwoods Avenue
Warwick, RI 02886
ATTN: Jenna Tietze
           Director of Administration

Westbay Community Action, Inc. is an Equal Opportunity Employer.

Westbay Community Action, Inc. was recognized with a Superior Worksite Health Award from Blue Cross & Blue Shield of Rhode Island and the Greater Providence Chamber of Commerce for effective programs encouraging employee health and well-being in a meaningful way.

WIC Receptionist / Nutritionist Assistant

Westbay Community Action, Inc. is seeking a part time Receptionist/Nutrition Assistant for our WIC (Women, Infants & Children) program. The successful candidate will assist participants through the WIC application process by scheduling appointments, completing forms and collecting documentation. Successful candidate will also perform tasks such as taking children’s measurements and drawing blood, documenting results. The Receptionist/Nutrition Assistant will be responsible to provide nutrition education information face to face with participants and distribute appropriate nutrition education materials as well as establish and maintain both the paper and computer files.

The position is for 22.5 hours per week at a pay rate of $11.75/hour and may travel between our WIC sites in Warwick, West Warwick and North Kingstown.

Applicants must possess qualifications as listed below:

  • High School diploma required
  • 1 year clerical and computer experience required
  • Training in drawing blood with six months experience preferred
  • Training in child nutrition education, preferred
  • Pass a BCI check
  • Must have updated immunizations if applicable

More

Must be:

  • Energetic and convey a positive attitude
  • Detailed oriented to ensure records and documentation are accurate
  • Well organized to ensure participants are scheduled as required, records are maintained and reports are prepared timely
  • Dependable, in attendance at work and on time
  • Customer service oriented
  • Able to communicate with peers, supervisors and participants verbally and in writing
  • Computer literate
  • Flexible and able to adjust to change
  • Able to work with people from various cultures and lifestyles
  • Able to work with families with young children
  • Able to work with the public
  • Knowledgeable of Universal Precautions policies and procedures
  • Proficient in math skills
  • Able to share suggestions about ways to improve the service that is provided
  • Able to make a commitment to continuous improvement and innovation in all aspects of the work
  • Willing to engage in self evaluation and to establish goals for professional development
  • Willing to participate in ongoing education and training
  • Reliable and committed to a solid work ethic
  • Able to multi-task, take initiative, make decisions and solve problems
  • Able to model professionalism both in actions and appearance
  • Respectful and adhere to confidentiality policies for the agency and clients
  • Current in the knowledge about nutrition
  • Able to work independently and as a team member
  • Able to initiate and sustain trust
  • Able to access to a vehicle to conduct agency business as required
  • Able to provide a valid driver’s license, document a safe driving record and car insurance upon request

Physical Effort / Environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit and to talk to hear. The employee frequently is required to use hands, fingers, handle or feel objects, tools or controls and reach with hands and arms. The employee is required to draw blood and take measurements requiring steady hands and attention to detail. The employee is occasionally required to stand and walk. The employee must occasionally lift and / or move up to 50 lbs. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. The environment is a clinical business and medical office environment. Potential exposure to blood borne pathogens, respiratory diseases and other infectious diseases, and other biohazardous material requires universal standard precautions. The individual must be willing to work in the community.

SPECIFIC DUTIES:

The duties listed below are primary functions of the job and are not intended to be all-inclusive. You may be called upon to perform other duties comparable to those cited.

  • Schedule participant appointments and call in advance to confirm attendance
  • Call no show appointments to reschedule
  • Complete application, collect documentation and determine participant eligibility
  • Inform participants of their rights and responsibilities
  • Enter participant demographic information into the WIC computer system
  • Prepare new charts, file forms and maintain records
  • Maintain a current referral guide for participants, updating as needed
  • Take Hgb, weights and heights of participants, recording results in the appropriate files
  • Assist in reporting of immunizations and RITE Care status in Kid’s Net database.
  • Operate and maintain equipment and maintain program supply inventory
  • Prepare and enter data collection (Tracker) forms in compliance with Westbay Community Action regulations
  • Deliver secondary nutrition education to participants in accordance with WIC standards
  • Record secondary nutrition education contacts with low risk participants as required
  • Attend secondary nutrition education contact trainings quarterly to maintain highest level of knowledge possible
  • Attend state meetings and trainings as scheduled
  • Participate in public policy forums whenever possible
  • Educate the general community about the services of Westbay
  • Participant in annual nutrition education community event as approved by Program Director

LIHEAP Community Outreach Coordinator - SEASONAL

We are currently seeking a SEASONAL Community Outreach Coordinator for our LIHEAP (Low Income Home Energy Assistance Program), whose primary purpose will be to help develop and implement initiatives in efforts to increase LIHEAP visibility statewide. The selected candidate will also provide and maintain outreach efforts, targeting “hard-to-reach” populations in the community that could benefit from LIHEAP services. This is a Seasonal Position, 37.5 hours per week with a pay rate of $18.00/hour.

QUALIFICATIONS:

  • Bachelor’s degree in communications, marketing, business or related fields preferred OR 3-5 years of experience within non-profit fundraising or outreach activities.
  • Experience within the LIHEAP program, preferred
  • Strong knowledge of social media and other basic marketing platforms
  • Outstanding communication and presentation skills
  • Must have a flexible schedule and be available to work some evenings
  • Must have valid and clean driver’s license and access to a vehicle
  • Pass a BCI check

More

CORE COMPETENCIES:

  • Must have good communication skills, both written and verbal
  • Must have good telephone skills
  • Must have good interpersonal skills
  • Must have good math skills
  • Must be extremely organized
  • Must be detailed oriented with the ability to manage multiple projects at a time
  • Must be able to follow directions
  • Must be computer literate
  • Must be a self starter
  • Must be polite and helpful when working with clients
  • Must be able to work independently and as a team member
  • Must have a solid work ethic
  • Must be able to adhere to a work schedule
  • Must be willing to participate in ongoing training and education’
  • Must be extremely flexible and work with a variety of people types
  • Must be able to multi task
  • Must be able to problem solve and diffuse potential difficult situations
  • Must be energetic and emit a positive attitude
  • Must be able to ask for help when needed
  • Must be accurate in maintaining records
  • Must be able to model professionalism both in behavior and appearance
  • Must adhere to confidentiality policies for the agency and clients
  • Must be willing to engage in self-evaluation and establish goals for professional development
  • Must make a commitment to continuous improvement and innovation in all aspects of the work

Physical Effort / Environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit and to talk to hear. The employee frequently is required to use hands, fingers, handle or feel objects, tools or controls and reach with hands and arms. The employee is occasionally required to stand and walk. The employee must occasionally lift and / or move up to 50 lbs. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. The environment is a clinical business office environment. Potential exposure to blood borne pathogens, respiratory diseases and other infectious diseases, and other biohazardous material requires universal standard precautions. The individual must be willing to work in the community.

GENERAL RESPONSIBILITIES:

Works under the supervision of the LIHEAP Director; to provide and maintain all community outreach activities. Assist RI State LIHEAP Coordinator to develop and implement initiatives in efforts to increase LIHEAP visibility statewide. Complete face-to face assessments with clients in order to make proper referrals to community action agencies.

SPECIFIC DUTIES:

The duties listed below are primary functions of the job, and are not intended to be all-inclusive. You may be called upon to perform other duties comparable to those cited.

Works closely with the LIHEAP Director in development and implementation of the LIHEAP Program

  • Maintain a calendar of outreach activities, including community events, workshops, appearances and other communication opportunities
  • Travel throughout the State performing outreach efforts
  • Build relationships with leadership in community organizations throughout the state
  • Promote Energy Assistance Programs in the community and various community groups
  • Schedule regular/reoccurring outreach times with community partners to take applications for LIHEAP
  • Manage social media presence; Reach out to potential clients through networking, social media etc
  • Research locations for promotional material distribution
  • Coordinate with appropriate community-based staff for delivery date and time of materials resources
  • Complete all activities relative to processing LIHEAP applications, assuring adherence to program guidelines
  • Meet regularly with RI State LIHEAP Coordinator to ensure compliance with work plan
  • Assure the confidentiality of all records/applications
  • Accurately and timely enter client information into Hancock database
  • Maintain open lines of communication with clients to ensure timely and accurate completion of LIHEAP
  • Answer the telephone and provide information, program guidelines and referral services to callers
  • Read and understand the program guidelines set forth in the LIHEAP manual.
  • Maintains efficient and accurate records
  • Prepare an annual budget for community outreach activities
  • Educate clients about the services of Westbay

Receptionist

We are in search of an organized professional to be the friendly face of our front reception desk. The successful candidate will provide quality customer service while handling confidential client information with a professional manner. Exceptional telephone and greeting skills are essential. Proficiency with Microsoft Office is a plus. This is a full time position, 35 hrs/week, Monday through Friday (8:30 – 4:30) and the rate of pay is $11.10/hour.

QUALIFICATIONS:

  • High School diploma required
  • Customer Service Training preferred
  • 1 year experience in a switchboard/receptionist role required
  • Pass a BCI check

More

CORE COMPETENCIES:

  • Must possess good communication skills, both written and oral
  • Must have the ability to handle multiple tasks at the same time
  • Must be computer literate
  • Must be energetic and emit a positive attitude at all times
  • Must be able to model professionalism both in behavior and appearance
  • Must be able to work with difficult people
  • Must have good customer service skills and demonstrate sensitivity towards the client
  • Must be polite at all times
  • Must use good judgment and know when to ask for help
  • Must know the boundaries of the position
  • Must be able to work independently and as a team member
  • Must be able to follow directions
  • Must be detailed oriented
  • Must be flexible and able to make change easily
  • Must make a commitment to continuous improvement and innovation in aspects of the work
  • Must have a solid work ethic
  • Must be willing to participate in ongoing training and education
  • Must respect and adhere to confidentiality policies for the client and the agency
  • Must be able to maintain accurate records

Physical Effort / Environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit and to talk to hear. The employee frequently is required to use hands, fingers, handle or feel objects, tools or controls and reach with hands and arms. The employee is occasionally required to stand and walk. The employee must occasionally lift and / or move up to 50 lbs. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. The environment is a clinical business office environment. Potential exposure to blood borne pathogens, respiratory diseases and other infectious diseases, and other biohazardous material requires universal standard precautions.

SPECIFIC DUTIES:

The duties listed below are primary functions of the job, and are not intended to be all-inclusive. You may be called upon to perform other duties comparable to those cited.

  • Answer and direct all phone calls to appropriate program/worker
  • Greet clients and direct them as appropriate
  • Collect client information and documentation as directed
  • Take messages and deliver to appropriate staff
  • Monitor out-going mail, charge costs to specific programs as appropriate and process mail through postage machine
  • Enter data into the agency’s computer system and provide reports as required
  • Monitor copying process and total charges monthly
  • Maintain the waiting area in a safe and clean manner
  • Maintain the log of visitors coming into and leaving the building
  • Manage the entrance door into the service area as a safety measure
  • Provide clerical assistance to the Departments as necessary

LIHEAP (Low Income Home Energy Assistance Program) / Intake Case Manager

We are seeking an experienced case manager for our LIHEAP and Intake Department. The successful candidate will be responsible for providing one on one case management to program participants who are seeking assistance. Daily responsibilities will include processing applications, data entry, advocating and financial literacy. In addition, the case manager will participate in/conduct community events of various types in order to extend services through other social service agencies and community partners. He/she must be able to problem solve, work independently and have a solid work ethic. This position is 37.5 hours per week at a pay rate of $16/hour.

QUALIFICATIONS:  

  • Bachelor’s Degree in Social Work (B.S.W.) or related field required
  • One year experience working with families and elders preferred
  • Pass a BCI clearance
  • Have or will obtain financial literacy certificate within 6 months of employment

More

CORE COMPETENCIES:

  • Must have knowledge of community services
  • Must be computer literate
  • Must have strong communication and interpersonal skills necessary to interact and communicate with the client, family members, providers and co-workers
  • Must possess knowledge of human behavior and the aging process
  • Must have knowledge of available program funding and other resources
  • Must work with persons of various cultures and lifestyles in the helping process
  • Must possess the sensitivity required  to assist the family and client in the process of becoming empowered
  • Must have knowledge of social, health and mental health interventions
  • Must possess skills and techniques for crisis intervention and problem solving
  • Must have the ability to critically analyze and make immediate decisions
  • Must possess skills in active listening, time management, organizational development and planning
  • Must make a commitment to continuous improvement and innovation in all aspects of the work
  • Must be willing to engage in self-evaluation and to establish goals for professional development
  • Must be willing to participate in ongoing training and education
  • Must possess the ability to initiate and sustain trust
  • Must be able to effect change through advocacy for the consumer
  • Must be able to work independently and be a team member
  • Must be energetic and convey a positive attitude
  • Must have a solid work ethic, be extremely flexible and able to make change
  • Must be able to model professionalism both in behavior and appearance
  • Must have access to a vehicle to perform agency work
  • Must have a driver’s license and document car insurance and a safe driving record upon request
  • Must be extremely accurate in record keeping
  • Must respect and adhere to confidentiality policies for the agency and clients

Physical Effort / Environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit and to talk to hear.  The employee frequently is required to use hands, fingers, handle or feel objects, tools or controls and reach with hands and arms.  The employee is occasionally required to stand and walk.  The employee must occasionally lift and / or move up to 20 lbs.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.  The environment includes a clinical business office environment, client’s homes and community based organizations.   Potential exposure to blood borne pathogens, respiratory diseases and other infectious diseases, and other biohazardous material requires universal standard precautions.  This position requires the individual to have their own transportation, a current unrestricted license to drive, documented auto insurance and the individual must be willing to work in client’s homes and the community.

SPECIFIC DUTIES:

The duties listed below are primary functions of the job, and are not intended to be all-inclusive.  You will be called upon to perform other duties comparable to those cited.

  • Provide long-term case management services for select participants of Energy Assistance Program
  • Accept referrals in accordance with case management standards.
  • Conduct a client assessment and development of a case plan with client involvement
  • Assist clients in developing a plan to minimize future crisis situations.
  • Advocate for clients for retention of service with the utility company and other entitlement agencies while maintaining a favorable working relationship
  • Provide Financial literacy
  • Conduct home visits in a timely manner
  • Maintain appointment schedule in Microsoft Outlook.
  • Provide supportive counseling and advocacy to clients and their families
  • Coordinate services with other community resources
  • Determine eligibility for needed resources and aid in application process
  • Monitor clients and modify care plan as needed to ensure positive outcomes. i.e.: educational plans and financial literacy, etc.
  • Answer telephone and provide information, program guidelines and referral services to callers and clients (walk-in or by appt) of Westbay Community Action.
  • Maintain complete and accurate client records, including LIHEAP applications
  • Maintain information needed for data collection and enter into the agency’s data system in an accurate and timely manner
  • Prepare accurate reports and statistics as required
  • Inform clients of their rights and responsibilities
  • Support client’s efforts to have his/her voice heard and to get needed services.
  • Participate in meetings, trainings, outreach and in public policy forums
  • Provide follow-up services, monitor client progress and amend plan as needed