Careers

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To apply for a posted position, please email resume and cover letter to jtietze@westbaycap.org or mail resume and cover letter to

Westbay Community Action, Inc.
224 Buttonwoods Avenue
Warwick, RI 02886
ATTN: Jenna Tietze
           Director of Administration

Westbay Community Action, Inc. is an Equal Opportunity Employer.

Westbay Community Action, Inc. was recognized with an Exemplary Worksite Health Award from Blue Cross & Blue Shield of Rhode Island and the Greater Providence Chamber of Commerce for effective programs encouraging employee health and well-being in a meaningful way.

Program Manager - Energy Assistance Program

Westbay Community Action, Inc. is seeking to hire a Full Time (37.5 hours per week) Program Manager for our Energy Assistance Program. The successful candidate will create and implement a plan for Assurance 16 funds, develop marketing plans in alignment with organizational objectives according to Assurance 16 standards. Successful candidate will also administer one on one assessments, financial counseling, job training/workforce development and fast tracking crisis applications. Candidates must possess a Bachelor’s Degree, 5 years of experience working with families and elders, and 5 years of clerical and computer experience. Candidates will also possess public speaking and presentation skills and either have or is willing to obtain a financial literacy certificate. The rate of pay for this position is $18.00/hour.

 

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CORE COMPETENCIES:

  • Must have knowledge of community services
  • Must be dependable, in attendance at work and on time
  • Must be computer literate
  • Must be able to communicate with peers, supervisors and participants verbally and in writing
  • Must be able to work with the public and provide speaking and presentation skills
  • Must be able to take initiative
  • Must be able to multi task
  • Must be respectful and adhere to confidentiality policies for the agency and clients
  • Must have strong communication and interpersonal skills necessary to interact and communicate with the client, family members, providers and co-workers
  • Must have knowledge of available program funding and other resources
  • Must assist persons of various cultures and lifestyles
  • Must possess the sensitivity required to assist families and clients in the process of becoming empowered
  • Must possess skills and techniques for crisis intervention and problem solving
  • Must have the ability to critically analyze and make immediate decisions
  • Must possess active listening skills
  • Must possess skills in time management, organizational development and planning
  • Must be willing to engage in self evaluation and to establish goals for professional development
  • Must make a commitment to continuous improvement and innovation in all aspects of the work
  • Must be willing to engage in self evaluation and to establish goals for professional development
  • Must be willing to participate in ongoing training and education
  • Must possess the ability to initiate and sustain trust
  • Must be able to effect change through advocacy for the consumer
  • Must be able to work independently and be a team member
  • Must be energetic and convey a positive attitude
  • Must have a solid work ethic
  • Must be extremely flexible and able to make and or adjust to change
  • Must be able to model professionalism both in behavior and appearance
  • Must have access to a vehicle to perform agency work
  • Must have a driver’s license and document car insurance with a safe driving record
  • Must be extremely accurate in record keeping
  • Must respect and adhere to confidentiality policies for the agency and clients
  • Able to lift 25 lbs

GENERAL RESPONSIBILITIES:

Create and implement a plan for Assurance 16 funds. Develop marketing plans in alignment with organizational objectives according to Assurance 16 standards. Provide one on one assessment to Energy Assistance Program consumers. Administer financial counseling, job training/workforce development, and fast tracking crisis applications. Attend community events to extend services through other social service agencies and community partners. Maintain relationships with collaborative partners and cultivate new ones. Schedule and present informational sessions and workshops. Submit qualitative and quantitative performance reporting as required.

SPECIFIC DUTIES:

The duties listed below are primary functions of the job, and are not intended to be all-inclusive. You will be called upon to perform other duties comparable to those cited.

  • Supervises Assurance 16 Community Educator/Coach staff
  • Create, implement, and market plans for Assurance 16 funds
  • Ensure that all staff training requirements are met
  • Report program statistics to required sources
  • Assist Assurance 16 staff as needed
  • Complete all appropriate documents and reports including but not limited to Tracker updates
  • Provide long-term services for select participants of the Energy Assistance Program
  • Conduct a client assessment transitioning to developing a plan to minimize future crisis situations
  • Provide financial counseling and job training/workforce development
  • Provide supportive counseling and advocacy to clients and their families
  • Coordinate services with other community resources
  • Coordinating One on one counseling with Assurance 16 staff
  • Follow up with active clients
  • Provide workshops with Coach to outside agencies
  • Advocate for clients by negotiating with their collectors and utility companies
  • Provide budget and debt counseling
  • Improve credit score
  • Educate clients to become banked
  • Provide resume building, do’s and don’ts of interviewing, how to do job search, and best practice interviewing workshops
  • Assist clients to identify barriers and challenges
  • Determine eligibility for needed resources and aid in the application process
  • Provide information and referral services to telephone callers and clients of Westbay Community Action
  • Maintain complete and accurate client records
  • Maintain information needed for data collection and enter into the agency’s data system in a timely manner
  • Prepare accurate reports and statistics as required
  • Inform clients of their rights and responsibilities
  • Support client’s efforts to have his/her voice heard and to get needed services
  • Participate in meetings, trainings, events, and in public forums
  • Provide follow-up services, monitor client progress and amend plan as needed
  • Assist walk-in clients
  • Perform data entry accurately
  • Complete, sort, or return applications for more documentation.
  • Maintain an appointment schedule in Microsoft Outlook

Community Educator/Coach - Energy Assistance Program

Westbay Community Action, Inc. is seeking to hire a Full Time (37.5 hours per week) Community Educator/Coach for our Energy Assistance Program. The successful candidate will provide one on one assessments, job training/workforce development, financial counseling and fast tracking crisis applications to consumers seeking assistance. Candidates must possess a Bachelor’s Degree, 3 years of experience working with families and elders, and 3 years of clerical and computer experience. Candidates will also possess public speaking and presentation skills and either have or is willing to obtain a financial literacy certificate. The rate of pay for this position is $16.00/hour.

 

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CORE COMPETENCIES:

  • Must have knowledge of community services
  • Must be dependable, in attendance at work and on time
  • Must be computer literate
  • Must be able to communicate with peers, supervisors and participants verbally and in writing
  • Must be able to work with the public and provide speaking and presentation skills
  • Must be able to take initiative
  • Must be able to multi task
  • Must be respectful and adhere to confidentiality policies for the agency and clients
  • Must have strong communication and interpersonal skills necessary to interact and communicate with the client, family members, providers and co-workers
  • Must have knowledge of available program funding and other resources
  • Must work with persons of various cultures and lifestyles in the helping process
  • Must possess the sensitivity required to assist families and clients in the process of becoming empowered
  • Must possess skills and techniques for crisis intervention and problem solving
  • Must have the ability to critically analyze and make immediate decisions
  • Must possess active listening skills
  • Must possess skills in time management, organizational development and planning
  • Must be willing to engage in self evaluation and to establish goals for professional development
  • Must make a commitment to continuous improvement and innovation in all aspects of the work
  • Must be willing to engage in self evaluation and to establish goals for professional development
  • Must be willing to participate in ongoing training and education
  • Must possess the ability to initiate and sustain trust
  • Must be able to effect change through advocacy for the consumer
  • Must be able to work independently and be a team member
  • Must be energetic and convey a positive attitude
  • Must have a solid work ethic
  • Must be extremely flexible and able to make and or adjust to change
  • Must be able to model professionalism both in behavior and appearance
  • Must have access to a vehicle to perform agency work
  • Must have a driver’s license and document car insurance and a safe driving record
  • Must be extremely accurate in record keeping
  • Must respect and adhere to confidentiality policies for the agency and clients
  • Able to lift 25 lbs

GENERAL RESPONSIBILITIES:

Provide one on one assessment to consumers of the Energy Assistance Program, who are seeking assistance. This will include long term monitoring of clients. Provide financial counseling, job training/workforce development, and fast tracking crisis applications. Attend community events of various types in order to extend services through other social service agencies and community partners. Maintain relationships with collaborative partners and cultivate new ones. Assist in reporting qualitative and quantitative performance reporting.

SPECIFIC DUTIES:

The duties listed below are primary functions of the job, and are not intended to be all-inclusive. You will be called upon to perform other duties comparable to those cited.

  • Provide long-term services for select participants of Energy Assistance Program
  • Conduct a client assessment and development of a plan with client involvement
  • Assist clients in developing a plan to minimize future crisis situations.
  • Provide financial counseling, job training/workforce development
  • Provide supportive counseling and advocacy to clients and their families
  • Coordinate services with other community resources
  • Coordinating One on one counseling with Assurance 16 staff
  • Follow up with active clients
  • Provide workshops to outside agencies
  • Advocate for clients by negotiating with their collectors and utility companies
  • Provide budget and debt counseling
  • Improve credit score
  • Educate clients to become banked
  • Provide resume building, do’s and don’ts of interviewing, how to do job search, and best practice interviewing workshops
  • Assist clients to identify barriers and challenges
  • Determine eligibility for needed resources and aid in the application process
  • Provide information and referral services to telephone callers and clients of Westbay Community Action
  • Maintain complete and accurate client records
  • Maintain information needed for data collection and enter into the agency’s data system in a timely manner
  • Prepare accurate reports and statistics as required
  • Inform clients of their rights and responsibilities
  • Support client’s efforts to have his/her voice heard and to get needed services.
  • Participate in meetings, trainings, events, and in public forums
  • Provide follow-up services, monitor client progress and amend plan as needed
  • Assist walk-in clients.
  • Perform data entry accurately
  • Complete, sort, or return applications for more documentation.
  • Maintain an appointment schedule in Microsoft Outlook
  • Create and conduct activities to the general public, agency clients, groups and individuals
  • Participate and assist the Project Manager in the development of quarterly reports as needed.

Compliance & Quality Assurance Administrator

Westbay Community Action, Inc. is seeking a Compliance & Quality Assurance Administrator to join our organization. This position supports the President/CEO, Chief Financial Officer and Director of Administration with many multi-dimensional operational and administrative details and performs administrative functions that require a thorough understanding of Westbay’s role in the community and as a Community Action Agency. Candidates must possess a strong work ethic, be highly motivated, able to multi-task and work well independently. Strong computer skills are a must, as candidates must be proficient in MS Office programs (Excel, Word) and Google Suite. General responsibilities include ensuring that the agency complies with all state, federal, non-profit and community action rules and regulations by assessing the operation of the agency, completing reports and assisting Administration in developing corrective plans, monitoring progress and preparing reports for the board, administration and staff. Successful candidate will also manage and execute general administrative tasks. Candidates must possess minimum of Associates Degree in a business related field and 3 years experience in an Administrative function. 1 year experience in Human Resources is preferred. Position is 22.5 hours per week with a pay rate of $14/hour.

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CORE COMPETENCIES:

  • Ability to communicate; write and speak properly, share ideas and instruct others
  • Ability to focus on details and follow through
  • Actively participate as a team member; initiating and develop trusting working relationships with others
  • Active listening skills when collecting information from others to assess compliance standards
  • Ability to work independently in defining, analyzing, and organizing standards
  • Ability to make independent decisions, take initiative and exercise good judgement
  • Ability to edit and proofread materials
  • Ability to solve problems to insure that the compliance work is complete and accurate, meeting outcomes set forth in agency’s standards assessment
  • Strong computer skills to produce grids, assessment and planning tools and reports
  • An energetic and positive attitude to encourage others to support the work of Administration
  • A solid work ethic, accomplishing goals, meeting deadlines, producing high quality outcomes
  • Willingness to participate in ongoing training and education
  • Ability to model professionalism in all aspects of the work and physical appearance
  • Flexibility and accept change to address changing standards, new program development, staff turnover, and the unknowns in working with people
  • Willingness to participate in ongoing training and education
  • Knowledge of federal, state and non-profit and community action regulations and standards
  • Access to a personal vehicle to conduct agency business such as attending trainings and meetings, visiting agency sites for assessment work
  • Valid driver’s license, auto insurance and document a good driving record
  • A respect for and adhere to confidentiality policies for the agency, employees and clients as agreed upon in your signed confidentiality statement.

SPECIFIC DUTIES:

The duties listed are primary functions of the job and are not intended to be all-inclusive. May be called upon to perform other duties comparable to those listed.

Compliance:

  • Understand the rules, regulations and standards related to the agency
  • Interact with staff of the different departments as needed to acquire a complete and clear perspective of the agency/program operation
  • Assist in implementing a working procedure for periodic internal reviews through which to verify the agency meets the rules, regulation and standards and verify there is no unlawful action going on
  • Write reports about the compliance inspections and submit them in a timely manner to the Director of Administration
  • Assist in corrective action plans as necessary
  • Perform auditing duties in the agency related to compliance
  • Providing required reports, surveys, plans, etc., complete and accurate
  • Assist in coordinating employee relations programs and staff training
  • Ensure the protection of employee information according to law
  • Monitor and record data from employee training logs and building safety checklists into appropriate reports
  • Complete a safety check of the administrative office monthly, informing facility maintenance manager of needed repairs.
  • Attending meetings and trainings as required.
  • Maintain Board of Directors materials, providing meeting announcements and minutes of meetings
  • Compliance tasks as requested by CEO, CFO and Director of Administration.

Finance and Fundraising:

  • Receive checks and monies from departments or through the mail, following the procedures established by the CFO.
  • Log all monies received in the cash receipts register, providing receipts and detail to fiscal bi-weekly
  • Audit cash receipts amongst applicable departments.
  • Ensure compliance with outgoing checks; prepare for distribution and file
  • Maintain inventory list
  • Prepare letters of thank you to all donors
  • Finance and/or fundraising tasks as requested by CFO

Administration:

  • Assist Director of Administration with updating and upkeep of agency website and social media outlets, as needed
  • Administrative tasks as requested by Director of Administration, including administrative oversight of Food Commodities program

Adult Education Instructor

Westbay Community Action, Inc. is seeking an experienced GED/College Readiness Instructor to join the Adult Education Academy. Candidates must be organized, professional, possess a strong work ethic and have the ability to instruct both youth and adults in a multi-level classroom. Strong classroom management as well as excellent computer skills are a must. Knowledge of all GED content areas and strong math skills are important to perform job duties. Other responsibilities may include outreach/recruitment services, student services, program data management. Bachelors Degree and a minimum of 2 years relevant experience are required. Position to start in the Fall and is part-time days M-Th.

 

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CORE COMPETENCIES:

  • Knowledge of High School completion standards
  • Knowledge of College Readiness content areas
  • Knowledge of instructional materials and techniques for instruction at the secondary level
  • Ability to instruct multi-level classroom
  • Knowledge of the Rhode Island Adult Education system, regulations and requirements
  • Must be energetic and convey a positive attitude
  • Model professionalism in both behavior and appearance
  • Sensitivity and commitment to Academy’s mission
  • Have a solid work ethic
  • Strong math skills
  • Ability to work independently and as a team member
  • Excellent written and verbal communication skills
  • Flexibility and ability to adapt to changes to meet program needs
  • Ability to communicate effectively and clearly to all participants and staff
  • Ability to make decisions, to work independently and complete projects
  • Ability to prioritize, organize and control work flow and manage data for timely and accurate completion of projects
  • Commitment to continuous improvement and innovation in all aspects of work, including professional development
  • Ability to build a rapport with participants
  • Ability to assess student needs
  • Knowledge of and ability to work with youth
  • Ability to work with people of various cultures and lifestyles
  • Demonstration of strong classroom management
  • Ability to write an education plan
  • Ability to instruct participants individually and in groups
  • Leadership ability
  • Ability to conduct interviews of participants and identify needs
  • Proficient computer skills , Microsoft Office Suite and the ability to learn various computer programs
  • Access to a vehicle to conduct agency business
  • Have a valid driver’s license, document car insurance and a safe driving record
  • Must respect and adhere to confidentiality policies for the agency and clients

GENERAL RESPONSIBILITIES:

To provide instruction to adults and youth, individually and in groups, and work with them to achieve the outcomes defined in their individual learning/employment plans. Ensure that the learning environment is professional, positive and supportive of the students and meets the standards established by the state. Maintains student records and data system input.

SPECIFIC DUTIES:

The duties listed below are primary functions of the job, and are not intended to be all-inclusive. You may be called upon to perform duties comparable to those cited

Classroom Teacher:

  • Instruct students individually or in groups
  • Prepare a curriculum, incorporating a variety of instructional techniques, which is appropriate to the levels of students in the class
  • Maintain accurate attendance and assessment records of students
  • Arrange for field trips, college tours and enrichment activities
  • Organize speakers to present to classes on various topics related to education and vocation
  • Guide students on use of My GED to set up accounts and register for testing
  • Administer appropriate placement tests and posttests to students at appropriate time intervals if needed
  • Administer ACCUPLACER assessment when appropriate

Outreach/Recruitment Services:

  • Recruit students for all Westbay Adult Education Academy programs when needed
  • Develop outreach materials such as flyers and brochures
  • Provide initial contact with students by telephone and in person
  • Complete intake information and provide accurate program information to students
  • Schedule and conduct informative orientations
  • Refer students to other WCAP programs or agencies as appropriate
  • Administer appraisal and pretests to incoming students
  • Implement the National Reporting System (NRS) guidelines
  • Work collaboratively as a team to assess student needs and place in appropriate class

Student Services :

  • Meet with students to facilitate goal setting
  • Contact students who are absent to promote persistence, identify and resolve barriers
  • Collaborate with staff and students to provide continuity of services
  • Evaluate progress of students on a regular basis
  • Monitor and administer student satisfaction survey
  • Obtain High School Completion exam scores from testing centers weekly, communicating results to students and parents of minors and record in folders
  • Organize and plan yearly graduation
  • Provide linkages with college admission offices and financial aid offices
  • Assist in job search as needed
  • Work with students individually to write resume and cover letters
  • Coordinate linkages to employment and training
  • Maintain a library of community resources that are appropriate for students

Program Data:

  • Track volunteer hours and report to RSVP
  • Implement CALIS guidelines and record information in the CALIS system
  • Record information in TRACKER and the E-RIDE Waiting List
  • Record attendance in Excel sheet as well as CALIS
  • Monitor outcomes for RIDE and collect and report data in CALIS
  • Maintain information on student employment status and contact information
  • Maintain all information in student record folders
  • Maintain accurate statistics
  • Provide reports as requested

Other:

  • Oversee Summer Youth Employment Program, when available and as needed. Organize field trips, work with Site Supervisor to ensure program is meeting outcomes and targets.
  • Participate in staff meetings to review and develop strategies to meet student and program needs
  • Ensure that all WBCAP and RIDE policies, laws and regulations are followed and verified
  • Participate in professional development opportunities

Weatherization Auditor

Westbay Community Action, Inc. is seeking a motivated and experienced Auditor for our Weatherization Assistance Program. The successful candidate will be responsible to perform all aspects of an energy audit. This includes addressing the energy efficiency and health and safety needs of each house in accordance with Weatherization Program guidelines and in compliance with federal, state and local regulations. This is a full time position, 37.5 hours per week and the rate of pay is $16.00/hour.

Qualifications include:

  • 2 years experience working in a Weatherization Program and/or construction work
  • Lead Certification and 1 year experience working as lead renovator
  • Demonstrated experience working with HVAC
  • Energy Auditor Certification
  • Pass BCI, Background check including Motor Vehicle Report and 5-panel drug screening
  • Have a physical examination and immunizations, if required
  • Meet bonding requirements

 

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CORE COMPETENCIES:

  • Must have a working knowledge of building and safety codes
  • Must maintain a professional appearance and model a professional behavior
  • Must be detailed oriented
  • Must be able to maintain detailed records and reports
  • Must be computer literate
  • Must have good math skills
  • Must have leadership skills
  • Must be able to work independently and as a member of a team
  • Must be extremely accurate in recordkeeping
  • Must be extremely flexible and able to make change as needed
  • Must have good problem solving skills
  • Must be able to lift a minimum of 30 pounds
  • Must be able to model professionalism both in behavior and appearance
  • Must be able to work with a variety of people types
  • Must work in small, closed spaces such as crawl spaces, attics, basements
  • Must be able to work in insect infested homes
  • Must be willing to participate in ongoing training and certification processes
  • Must be up to date with state and local building and safety codes
  • Must have knowledge of community services
  • Must have strong communication and interpersonal skills necessary to interact and communicate with the client, providers and co-workers
  • Must have knowledge of available program funding and other resources
  • Must work with persons of various cultures and lifestyles in the helping process
  • Must possess skills in time management
  • Must make a commitment to continuous improvement and innovation in all aspects of the work
  • Must possess the ability to initiate and sustain trust
  • Must be able to effect change through advocacy for the consumer
  • Must be energetic and convey a positive attitude
  • Must have a solid work ethic
  • Will be require to drive an agency vehicle
  • May need access to a vehicle to perform agency work
  • Must have a driver’s license and document car insurance and a safe driving record
  • Must respect and adhere to confidentiality policies for the agency and clients

SPECIFIC DUTIES:

The duties listed are primary functions of the job and are not intended to be all-inclusive. You may be called upon to perform duties comparable to those cited.

  • Interview potential clients and complete program applications/documentation
  • Submit completed application/documents to WAP staff to determine eligibility of the household
  • Evaluate assigned homes and complete energy audits according to program guidelines
  • Assign work orders to approved contractors and monitor their work-in-progress to insure compliance with the work order
  • Perform post inspections of homes where work has been completed
  • Maintain accurate vendor, audit and client records
  • Complete and submit for review appropriate paperwork, records and reports as required
  • Maintain Weatherization’s computerized information system, including NEAT Energy Audits, WAP completions and AMP National Grid Computer System
  • Act as liaison between clients and contractors
  • Participant in monitoring performed by the State Energy Office
  • Maintain agency vehicle in good condition and follow scheduled maintenance plans
  • Maintain and secure WAP equipment and supplies
  • Participate in a continuous training plan
  • Education the general community about the services of Westbay