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Careers

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To apply for a posted position, please email resume and cover letter to jtietze@westbaycap.org or mail resume and cover letter to

Westbay Community Action, Inc.
224 Buttonwoods Avenue
Warwick, RI 02886
ATTN: Jenna Tietze
           Director of Administration

Westbay Community Action, Inc. is an Equal Opportunity Employer.

Westbay Community Action, Inc. was recognized with a Superior Worksite Health Award from Blue Cross & Blue Shield of Rhode Island and the Greater Providence Chamber of Commerce for effective programs encouraging employee health and well-being in a meaningful way.

Assurance 16 Community Educator / Coach

Westbay Community Action, Inc. is seeking a motivated self-starter who is organized, creative and interested in being part of a new program! Our agency is seeking to hire a Full Time (37.5 hrs/week) Educator/Coach. This candidate will work closely with clients who receive energy assistance through LIHEAP (Low Income Home Energy Assistance Program), providing financial counseling, job training/workforce development and fast tracking crisis applications. The successful candidate will also attend community events, maintain relationships with collaborative partners and cultivate new ones. This full time, Monday through Friday position pays $16.00/hour.

QUALIFICATIONS:

  • Bachelor’s degree required
  • Three year experience working with families and elders preferred
  • Public speaking and presentation skills
  • Have or will obtain financial literacy certificate within 6 months of employment
  • 3 year clerical and computer experience required
  • Pass a BCI clearance

More

CORE COMPETENCIES:

  • Must have knowledge of community services
  • Must be dependable, in attendance at work and on time
  • Must be computer literate
  • Must be able to communicate with peers, supervisors and participants verbally and in writing
  • Must be able to work with the public and provide speaking and presentation skills
  • Must be able to take initiative
  • Must be able to multi task
  • Must be respectful and adhere to confidentiality policies for the agency and clients
  • Must have strong communication and interpersonal skills necessary to interact and communicate with the client, family members, providers and co-workers
  • Must have knowledge of available program funding and other resources
  • Must work with persons of various cultures and lifestyles in the helping process
  • Must possess the sensitivity required to assist families and clients in the process of becoming empowered
  • Must possess skills and techniques for crisis intervention and problem solving
  • Must have the ability to critically analyze and make immediate decisions
  • Must possess active listening skills
  • Must possess skills in time management, organizational development and planning
  • Must be willing to engage in self evaluation and to establish goals for professional development
  • Must make a commitment to continuous improvement and innovation in all aspects of the work
  • Must be willing to engage in self evaluation and to establish goals for professional development
  • Must be willing to participate in ongoing training and education
  • Must possess the ability to initiate and sustain trust
  • Must be able to effect change through advocacy for the consumer
  • Must be able to work independently and be a team member
  • Must be energetic and convey a positive attitude
  • Must have a solid work ethic
  • Must be extremely flexible and able to make and or adjust to change
  • Must be able to model professionalism both in behavior and appearance
  • Must have access to a vehicle to perform agency work
  • Must have a driver’s license and document car insurance and a safe driving record upon request
  • Must be extremely accurate in record keeping
  • Must respect and adhere to confidentiality policies for the agency and clients

Physical Effort / Environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit and to talk to hear. The employee frequently is required to use hands, fingers, handle or feel objects, tools or controls and reach with hands and arms. The employee is occasionally required to stand and walk. The employee must occasionally lift and / or move up to 25 lbs. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. The environment is a clinical business office environment which may include client’s homes and community based organizations. Potential exposure to blood borne pathogens, respiratory diseases and other infectious diseases, and other biohazardous material requires universal standard precautions. This position requires the individual to have their own transportation, a current unrestricted license to drive, documented auto insurance and the individual must be willing to work in client’s homes and the community.

SPECIFIC DUTIES:

The duties listed below are primary functions of the job, and are not intended to be all-inclusive. You will be called upon to perform other duties comparable to those cited.

  • Provide long-term services for select participants of Energy Assistance Program
  • Conduct a client assessment and development of a plan with client involvement
  • Assist clients in developing a plan to minimize future crisis situations.
  • Provide financial counseling, job training/workforce development
  • Provide supportive counseling and advocacy to clients and their families
  • Coordinate services with other community resources
  • Coordinating One on one counseling with Assurance 16 staff
  • Follow up with active clients
  • Provide workshops to outside agencies
  • Advocate for clients by negotiating with their collectors and utility companies
  • Provide budget and debt counseling
  • Improve credit score
  • Educate clients to become economically self-sufficient
  • Provide resume building, do’s and don’ts of interviewing, how to do job search, and best practice interviewing workshops
  • Assist clients to identify barriers and challenges
  • Determine eligibility for needed resources and aid in the application process
  • Provide information and referral services to telephone callers and clients of Westbay Community Action
  • Maintain complete and accurate client records
  • Maintain information needed for data collection and enter into the agency’s data system in a timely manner
  • Prepare accurate reports and statistics as required
  • Inform clients of their rights and responsibilities
  • Support client’s efforts to have his/her voice heard and to get needed services.
  • Participate in meetings, trainings, events, and in public forums
  • Provide follow-up services, monitor client progress and amend plan as needed
  • Assist walk-in clients.
  • Perform data entry accurately
  • Complete, sort, or return applications for more documentation.
  • Maintain an appointment schedule in Microsoft Outlook
  • Create and conduct activities to the general public, agency clients, groups and individuals
  • Participate and assist the Project Manager in the development of quarterly reports as needed.

Human Resources Generalist

Westbay Community Action, Inc. is seeking to hire a part time Human Resources Generalist to start October 2020. We are Kent County’s largest multi-service agency, serving the basic needs of people in our communities. For more than 50 years, Westbay builds a culture of hope and achievement, while challenging people to reach for their dreams. Our agency is growing to over 80 employees and we are expanding our Administrative operations as a result. The successful candidate will be proficient in MS Office and Google platforms and will be a meticulous, multi-tasker who can work well independently and with good initiative. The successful candidate will be responsible for carrying out daily operations of the Human Resource Department, providing HR support to agency staff and management in areas of policy interpretation, training, human resources reporting, performance management, employee relations and safety. He/she will also assist in ensuring employment and benefit policies and procedures are implemented in a timely and accurate manner, and administer various benefit programs, training programs and special projects as assigned. This is a 25 hr/week position with an hourly rate of $25.00/hour.

QUALIFICATIONS:

  • Bachelor’s Degree in Business Administration, Human Resources or related field
  • SHRM-CP®, SHRM-SCP®, PHR® or SPHR®, preferred
  • 3 years of recent experience in Human Resources administration
  • Proficient in MS Office and Google platforms
  • Bargaining Unit experience, preferred
  • Leadership and supervisory experience required
  • Pass a BCI check

More

CORE COMPETENCIES: Must have

  • Extensive knowledge of human resource laws, regulation and best practices for the purpose of formulating appropriate policies and procedures governing Westbay employment practices
  • Good computer skills to enter data, retrieve data for reports, conduct research and communicate, and to train staff in computer/software use
  • Strong communication skills, both written and oral, to effectively share information, train staff, advocate for services and converse with others
  • Strong interpersonal skills to effectively interact and communicate with staff and to build trusting relationships
  • Extensive knowledge of human behavior to inform relationship-building with staff, colleagues, etc. and work with persons of various cultures and lifestyles in the human resource process
  • Knowledge of social, health and mental health interventions and continual update of knowledge through reading, research, training and professional development
  • Skills and techniques for crisis intervention and problem solving to ensure timely decisions are made for a safe work environment and efficient human resource program
  • The ability to critically analyze information, both written and oral, to make sound decisions as needed
  • Active listening skills to hear and take in information from staff, clients, colleagues, etc.
  • Skills in time management, organizing workload, meeting deadlines, producing accurate information
  • Ability to participate in organizational development and planning by articulating the needs of staff, program and agency
  • A commitment to continuous improvement and innovation in all aspects of the work including training, reading sector related publications, assessment of current operation and best practice research in the field
  • The ability to initiate and develop trusting working relationships with staff, funders, regulators, community agencies, others
  • Ability to effect change through advocacy by giving public testimony, participating on boards and committees, producing reports
  • Ability to work independently to assess the work, analyze data, organize the human resource program and services
  • Ability to assist the senior management by facilitating the human resource work through meetings, discussions, trainings
  • An energetic and positive attitude to encourage others to support the work of the human resource program and overall agency
  • A solid work ethic, accomplishing goals, meeting deadlines, producing high quality outcomes, participating in continuous professional development
  • Commitment to ongoing professional development through training and education
  • Flexibility and accept change to address changes in the work, organization and field
  • Ability to multi-task and not be overwhelmed by the demands of the work
  • Ability to model professional behavior in all aspects of the work and physical appearance
  • Must have access to a vehicle to perform agency work such as attending meetings and trainings, visiting agency sites
  • A driver’s license and document car insurance and a safe driving record upon request
  • Ability to be extremely accurate in record keeping and reporting
  • A respect for and adhere to confidentiality policies for the agency and clients as agreed upon in your signed confidentiality statement

Physical Effort / Environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit and to talk to hear. The employee frequently is required to use hands, fingers, handle or feel objects, tools or controls and reach with hands and arms. The employee is occasionally required to stand and walk. The employee must occasionally lift and / or move up to 50 lbs. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. The environment is a clinical business office environment and community/state based organizations. Potential exposure to blood borne pathogens, respiratory diseases and other infectious diseases, and other biohazardous material requires universal standard precautions. This position requires the individual to have their own transportation, a current unrestricted license to drive, documented auto insurance and the individual must be willing to work in the community.

SPECIFIC DUTIES:

The duties listed are primary functions of the job.

  • Provide advisory and consultancy support to staff and management on a range of human resources issues, procedures and policies consistent with Westbay’s employee standards and guidelines. Recommend new approaches to continually improve the efficiency of the HR department and the services it provides.
  • Assist with implementation of the policies set in the Employee Handbook and the Union Agreement
  • Maintain a written procedures manual for all Human Resource functions, update as necessary
  • Act as a coach and mentor for management; offer feedback to improve leadership capabilities and individual/organizational performance. Work with Sr. Management team to ensure effective meeting of organizational objectives through collaboration, openness and personal development.
  • Maintain compliance with federal and state regulations concerning employment. Keep current on new developments in the field of human resources.
  • Ensure ADA compliance.
  • Maintain employee bulletin boards in conjunction with Director of Compliance.
  • Primary HR contact for corrective action process. Coach supervisory staff in the appropriate process and writing of corrective actions, based on each individual circumstance and level of issue.
  • Primary HR contact for assigned areas for representation at Dept. of Labor hearings with respect to unemployment claims.
  • Serve as contact for workers compensation claim activity and status reporting. Provide assistance and education to employees around workers compensation policies and procedures as needed.
  • Implement internal / external hiring procedures
  • Work with management on identifying key open positions and best ways to recruit utilizing varied methods.
  • Coordinate social media postings with Director of Administration in an effort to recruit new employees and recognize current employees.
  • Conduct all activities related to New Hire onboarding, to include all applicable background checks and clearances.
  • Ensure required documentation is obtained for payroll and benefits according to agency policies and procedures
  • Provide payroll and personnel information to employee/employer as required
  • Conduct new hire orientation for all staff.
  • Maintain and file I-9 forms, completes e-verify, perform audits and purge I-9 forms in a timely and accurate manner.
  • Maintain personnel files in compliance with applicable legal requirements, conduct file audits, and follow up on missing paperwork.
  • Ensure the protection of employee information according to law
  • Process assigned Status Change Forms to assure proper approvals and timeliness with employee changes.
  • Conduct employee exit interviews
  • Support strategies to develop and high-performance culture through the development of targeted training, personnel development and competence management.
  • Attend meetings and trainings as required
  • Problem solve in areas of personnel matters and benefits, managing the agency’s problem solving/grievance process
  • Support management in responding to and documenting incidents that occur through the agency (i.e., injuries, safety concerns, and employee or client complains.)
  • Monitor concern email and maintains all records related to complaints and issues related to human resources.
  • Support health and safety awareness (Wellness) by identifying training needs and implement training programs for employees, participation in safety activities/on safety committee if applicable.
  • Prepare accurate and timely reports as required
  • Undertake special project as related to the human resources department. These include, but are not limited to developing a robust performance management system, social media postings, review/revision of employee job descriptions, newsletter submissions, employee recognition/relations activities, etc.
  • Educate the general community whenever possible about Westbay
  • Perform other duties as assigned by supervisor.

LIHEAP Case Manager - 2 FT Positions

Westbay Community Action, Inc. is seeking two experienced case managers for our LIHEAP Department. The successful candidates will be responsible for providing one on one case management to program participants who are seeking assistance. Daily responsibilities will include processing applications, data entry, advocating and financial literacy. In addition, the case manager will participate in/conduct community events of various types in order to extend services through other social service agencies and community partners. He/she must be able to problem solve, work independently and have a solid work ethic. These positions are 37.5 hours per week at a pay rate of $16/hour. One case manager will be “mobile” travelling between Warwick, West Warwick and Coventry and the other will be stationed primarily in West Warwick.

QUALIFICATIONS:

  • Bachelor’s Degree in Social Work (B.S.W.) or related field required
  • One year experience working with families and elders preferred
  • Pass a BCI clearance
  • Have or will obtain financial literacy certificate within 6 months of employment

More

CORE COMPETENCIES:

  • Must have knowledge of community services
  • Must be computer literate
  • Must have strong communication and interpersonal skills necessary to interact and communicate with the client, family members, providers and co-workers
  • Must possess knowledge of human behavior and the aging process
  • Must have knowledge of available program funding and other resources
  • Must work with persons of various cultures and lifestyles in the helping process
  • Must possess the sensitivity required to assist the family and client in the process of becoming empowered
  • Must have knowledge of social, health and mental health interventions
  • Must possess skills and techniques for crisis intervention and problem solving
  • Must have the ability to critically analyze and make immediate decisions
  • Must possess skills in active listening, time management, organizational development and planning
  • Must make a commitment to continuous improvement and innovation in all aspects of the work
  • Must be willing to engage in self-evaluation and to establish goals for professional development
  • Must be willing to participate in ongoing training and education
  • Must possess the ability to initiate and sustain trust
  • Must be able to effect change through advocacy for the consumer
  • Must be able to work independently and be a team member
  • Must be energetic and convey a positive attitude
  • Must have a solid work ethic, be extremely flexible and able to make change
  • Must be able to model professionalism both in behavior and appearance
  • Must have access to a vehicle to perform agency work
  • Must have a driver’s license and document car insurance and a safe driving record upon request
  • Must be extremely accurate in record keeping
  • Must respect and adhere to confidentiality policies for the agency and clients

Physical Effort / Environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit and to talk to hear. The employee frequently is required to use hands, fingers, handle or feel objects, tools or controls and reach with hands and arms. The employee is occasionally required to stand and walk. The employee must occasionally lift and / or move up to 20 lbs. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. The environment includes a clinical business office environment, client’s homes and community based organizations. Potential exposure to blood borne pathogens, respiratory diseases and other infectious diseases, and other biohazardous material requires universal standard precautions. This position requires the individual to have their own transportation, a current unrestricted license to drive, documented auto insurance and the individual must be willing to work in client’s homes and the community.

SPECIFIC DUTIES:

The duties listed below are primary functions of the job, and are not intended to be all-inclusive. You will be called upon to perform other duties comparable to those cited.

  • Provide long-term case management services for select participants of Energy Assistance Program
  • Accept referrals in accordance with case management standards.
  • Conduct a client assessment and development of a case plan with client involvement
  • Assist clients in developing a plan to minimize future crisis situations.
  • Advocate for clients for retention of service with the utility company and other entitlement agencies while maintaining a favorable working relationship
  • Provide Financial literacy
  • Conduct home visits in a timely manner
  • Maintain appointment schedule in Microsoft Outlook.
  • Provide supportive counseling and advocacy to clients and their families
  • Coordinate services with other community resources
  • Determine eligibility for needed resources and aid in application process
  • Monitor clients and modify care plan as needed to ensure positive outcomes. i.e.: educational plans and financial literacy, etc.
  • Answer telephone and provide information, program guidelines and referral services to callers and clients (walk-in or by appt) of Westbay Community Action.
  • Maintain complete and accurate client records, including LIHEAP applications
  • Maintain information needed for data collection and enter into the agency’s data system in an accurate and timely manner
  • Prepare accurate reports and statistics as required
  • Inform clients of their rights and responsibilities
  • Support client’s efforts to have his/her voice heard and to get needed services.
  • Participate in meetings, trainings, outreach and in public policy forums
  • Provide follow-up services, monitor client progress and amend plan as needed