Careers

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To apply for a posted position, please email resume and cover letter to jtietze@westbaycap.org or mail resume and cover letter to

Westbay Community Action, Inc.
224 Buttonwoods Avenue
Warwick, RI 02886
ATTN: Jenna Tietze
           Director of Administration

Westbay Community Action, Inc. is an Equal Opportunity Employer.

Westbay Community Action, Inc. was recognized with an Exemplary Worksite Health Award from Blue Cross & Blue Shield of Rhode Island and the Greater Providence Chamber of Commerce for effective programs encouraging employee health and well-being in a meaningful way.

LIHEAP Energy Support Specialist - SEASONAL

Westbay Community Action, Inc. is seeking a self-motivated Energy Support Specialist for our Low Income Home Energy Assistance Program (LIHEAP). The successful candidate will assist in daily functions such as answering phones/emails, processing applications, scheduling appointments, seating clients, and data entry. He/she must be able to problem solve, work independently and have a solid work ethic. This position is SEASONAL (approx 9 months, Oct-June), 37.5 hours per week at a pay rate of $10.60/hr.

QUALIFICATIONS:

  • High School diploma required
  • 2 year experience in a position working with the public
  • 3 year clerical and computer experience required
  • Pass a BCI check

More

CORE COMPETENCIES:

  • Must adhere to confidentiality policies for the agency and clients
  • Must be a self-starter
  • Must be able to ask for help when needed
  • Must be able to follow directions
  • Must be able to model professionalism both in behavior and appearance
  • Must be able to multi task
  • Must be able to problem solve and diffuse potential difficult situations
  • Must be able to work independently and as a team member
  • Must be computer literate
  • Must be dependable and able to adhere to a work schedule
  • Must be energetic and emit a positive attitude
  • Must be extremely accurate in maintaining records
  • Must be extremely flexible and able to make change as needed
  • Must be polite and helpful when working with clients
  • Must be willing to engage in self-evaluation and establish goals for professional development
  • Must be willing to participate in ongoing training and education
  • Must have a driver’s license and document car insurance and a safe driving record upon request
  • Must have a solid work ethic
  • Must have good interpersonal skills
  • Must have good math skills
  • Must have good telephone and email skills
  • Must have knowledge of community services.
  • Must have strong communication and interpersonal skills necessary to interact and communicate with client, providers/vendors, and co-workers both written and verbal.
  • Must make a commitment to continuous improvement and innovation in all aspects of the work
  • Must possess skills in time management & organization
  • Must work with persons of various cultures and lifestyles in the helping process

Physical Effort / Environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit and to talk to hear. The employee frequently is required to use hands, fingers, handle or feel objects, tools or controls and reach with hands and arms. The employee is occasionally required to stand and walk. The employee must occasionally lift and / or move up to 30 lbs. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. The environment is a clinical business office environment. Potential exposure to blood borne pathogens, respiratory diseases and other infectious diseases, and other biohazardous material requires universal standard precautions.

SPECIFIC DUTIES:

The duties listed below are primary functions of the job, and are not intended to be all-inclusive. You may be called upon to perform other duties comparable to those cited.

  • Handle all telephone calls and emails providing information about the Energy Programs and link clients to available Westbay, and community resources
  • Maintain appointment schedules
  • Open mail daily & check applications as they are returned for completeness, sorting out the applications that must be returned for more information
  • Calculate applicant financial resources and document the calculation in the client file
  • Assist in preparing files for monitoring and prepare file copies for energy audits
  • Maintain accurate vendor & work order records in regards to billing, invoices & primary grant tickets
  • Maintain office systems to provide check and balance ensuring Energy Programs are completed timely
  • Attend meetings and trainings as required
  • Collect, maintain and report status on all primary grant delivery tickets as well as prepare accurate reports and statistics as required on Energy Programs
  • File, collect, maintain & complete appropriate paperwork required including but not limited to preparing accurate reports, statistics, refunds, invoices, and status reports on primary grant tickets.
  • Create and prepare updates and publications for media and webpage posts
  • Educate clients about the services of Westbay
  • Coordinate services with other community resources
  • Perform data entry accurately and timely as well as maintain information needed for data collection
  • Liaison between Energy Programs and vendors for the purpose of work orders and primary grant delivery ticket collection

Case Manager - Elder Services

We are seeking to hire a full time case manager to work with the elder population. The successful candidate will assist the elderly, age 60 or older, in maintaining themselves in their homes as long as possible through development, implementation and coordination of plans of care. This position is full time, Monday through Friday, 37.5 hours per week at a pay rate of $16.00/hour.

QUALIFICATIONS:

  • Bachelor’s Degree in Social Work (B.S.W.) or related field required
  • One year experience working with families and elders preferred
  • Experience developing and implementing care plans required
  • Pass a BCI clearance
  • Have a physical examination and required immunizations, if applicable

More

CORE COMPETENCIES:

  • Must have knowledge of community services
  • Must be computer literate
  • Must have strong communication and interpersonal skills necessary to interact and communicate with the client, family members, providers and co-workers
  • Must possess knowledge of human behavior and the aging process
  • Must have knowledge of available program funding and other resources
  • Must work with persons of various cultures and lifestyles in the helping process
  • Must possess the sensitivity required to assist the family and client in the process of becoming empowered
  • Must have knowledge of social, health and mental health interventions
  • Must possess skills and techniques for crisis intervention and problem solving
  • Must have the ability to critically analyze and make immediate decisions
  • Must possess active listening skills
  • Must possess skills in time management, organizational development and planning
  • Must make a commitment to continuous improvement and innovation in all aspects of the work
  • Must be willing to engage in self evaluation and to establish goals for professional development
  • Must be willing to participate in ongoing training and education
  • Must possess the ability to initiate and sustain trust
  • Must be able to effect change through advocacy for the consumer
  • Must be able to work independently and be a team member
  • Must be energetic and convey a positive attitude
  • Must have a solid work ethic
  • Must be extremely flexible and able to make change
  • Must be able to model professionalism both in behavior and appearance
  • Must have access to a vehicle to perform agency work
  • Must have a driver’s license and document car insurance and a safe driving record upon request
  • Must be extremely accurate in record keeping
  • Must respect and adhere to confidentiality policies for the agency and clients

Physical Effort / Environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit and to talk to hear. The employee frequently is required to use hands, fingers, handle or feel objects, tools or controls and reach with hands and arms. The employee is occasionally required to stand and walk. The employee must occasionally lift and / or move up to 20 lbs. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. The environment includes a clinical business office environment, client’s homes and community based organizations. Potential exposure to blood borne pathogens, respiratory diseases and other infectious diseases, and other biohazardous material requires universal standard precautions. This position requires the individual to have their own transportation, a current unrestricted license to drive, documented auto insurance and the individual must be willing to work in client’s homes and the community.

SPECIFIC DUTIES:

The duties listed below are primary functions of the job, and are not intended to be all-inclusive. You will be called upon to perform other duties comparable to those cited.

  • Provide case management services, including initial contact with the client.
  • Conduct a client assessment and development of a care plan
  • Provide follow-up services to elder clients in Home Care programs and those designated by DEA as abuse or protective clients
  • Conduct home visits as needed
  • Engage family and community support systems as available
  • Provide supportive counseling and advocacy to clients and their families
  • Coordinate services with other community resources
  • Determine eligibility needed resources and aid in application process
  • Monitor clients and modify care plan as needed
  • Provide information and referral services to telephone callers and clients of Westbay Community Action
  • Maintain complete and accurate client records
  • Maintain information needed for data collection and enter into the agency’s data system
  • Prepare accurate reports and statistics as required
  • Inform clients of their rights and responsibilities
  • Support client’s efforts to have his/her voice heard and to get needed services.
  • Offer advocacy on the client’s or family’s behalf when needed services are not being adequately provided by an organization within the community’s service deliver system
  • Recognize potential conflicts of interest and refer consumers to next appropriate service to advocacy needs are met
  • Participate in meetings and trainings as needed and in public policy forums when appropriate
  • Educate the general community about elder services and Westbay