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To apply for a posted position, please email resume and cover letter to jtietze@westbaycap.org or mail resume and cover letter to

Westbay Community Action, Inc.
224 Buttonwoods Avenue
Warwick, RI 02886
ATTN: Jenna Tietze
           Director of Administration

Westbay Community Action, Inc. is an Equal Opportunity Employer.

Westbay Community Action, Inc. was recognized with a Superior Worksite Health Award from Blue Cross & Blue Shield of Rhode Island and the Greater Providence Chamber of Commerce for effective programs encouraging employee health and well-being in a meaningful way.

WIC Receptionist/Nutritionist Assistant

Westbay Community Action, Inc. is seeking a full time Receptionist/Nutritionist Assistant for our WIC (Women, Infants & Children) program. The successful candidate will assist participants through the WIC application process by scheduling appointments, completing forms and collecting documentation. Successful candidate will also perform tasks such as taking children’s measurements and drawing blood, documenting results. The Receptionist/Nutritionist Assistant will be responsible to provide nutrition education information face to face with participants and distribute appropriate nutrition education materials as well as establish and maintain both the paper and computer files.

The position is for 35 hours per week at a pay rate of $11.75/hour and may travel between our WIC sites in Warwick, West Warwick and North Kingstown.

Applicants must possess qualifications as listed below:

  • High School diploma required
  • 1 year clerical and computer experience required
  • Training in drawing blood with six months experience preferred
  • Training in child nutrition education, preferred
  • Pass a BCI check
  • Must have updated immunizations if applicable

More

Must be:

  • Energetic and convey a positive attitude
  • Detailed oriented to ensure records and documentation are accurate
  • Well organized to ensure participants are scheduled as required, records are maintained and reports are prepared timely
  • Dependable, in attendance at work and on time
  • Customer service oriented
  • Able to communicate with peers, supervisors and participants verbally and in writing
  • Computer literate
  • Flexible and able to adjust to change
  • Able to work with people from various cultures and lifestyles
  • Able to work with families with young children
  • Able to work with the public
  • Knowledgeable of Universal Precautions policies and procedures
  • Proficient in math skills
  • Able to share suggestions about ways to improve the service that is provided
  • Able to make a commitment to continuous improvement and innovation in all aspects of the work
  • Willing to engage in self evaluation and to establish goals for professional development
  • Willing to participate in ongoing education and training
  • Reliable and committed to a solid work ethic
  • Able to multi-task, take initiative, make decisions and solve problems
  • Able to model professionalism both in actions and appearance
  • Respectful and adhere to confidentiality policies for the agency and clients
  • Current in the knowledge about nutrition
  • Able to work independently and as a team member
  • Able to initiate and sustain trust
  • Able to access to a vehicle to conduct agency business as required
  • Able to provide a valid driver’s license, document a safe driving record and car insurance upon request

Physical Effort / Environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit and to talk to hear. The employee frequently is required to use hands, fingers, handle or feel objects, tools or controls and reach with hands and arms. The employee is required to draw blood and take measurements requiring steady hands and attention to detail. The employee is occasionally required to stand and walk. The employee must occasionally lift and / or move up to 50 lbs. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. The environment is a clinical business and medical office environment. Potential exposure to blood borne pathogens, respiratory diseases and other infectious diseases, and other biohazardous material requires universal standard precautions. The individual must be willing to work in the community.

SPECIFIC DUTIES:

The duties listed below are primary functions of the job and are not intended to be all-inclusive. You may be called upon to perform other duties comparable to those cited.

  • Schedule participant appointments and call in advance to confirm attendance
  • Call no show appointments to reschedule
  • Complete application, collect documentation and determine participant eligibility
  • Inform participants of their rights and responsibilities
  • Enter participant demographic information into the WIC computer system
  • Prepare new charts, file forms and maintain records
  • Maintain a current referral guide for participants, updating as needed
  • Take Hgb, weights and heights of participants, recording results in the appropriate files
  • Assist in reporting of immunizations and RITE Care status in Kid’s Net database.
  • Operate and maintain equipment and maintain program supply inventory
  • Prepare and enter data collection (Tracker) forms in compliance with Westbay Community Action regulations
  • Deliver secondary nutrition education to participants in accordance with WIC standards
  • Record secondary nutrition education contacts with low risk participants as required
  • Attend secondary nutrition education contact trainings quarterly to maintain highest level of knowledge possible
  • Attend state meetings and trainings as scheduled
  • Participate in public policy forums whenever possible
  • Educate the general community about the services of Westbay
  • Participant in annual nutrition education community event as approved by Program Director

Teacher I - Infant/Toddler Classrooms

Westbay Community Action’s Children’s Center is looking for an enthusiastic, patient and nurturing early childhood educator to join our teaching team. This Teacher will be responsible for all aspects of the daily classroom environment according to quality indicators included in ITERS and CLASS guidelines. He/she will be responsible for the planning and implementation of the infant and/or toddler curriculum following program guidelines and curriculum framework. Supervision of staff, classroom volunteers, and children is also part of required duties to ensure the safety and well-being of all. The successful candidate will also assess the needs of individual children and document their progress daily, involving parents in all aspects of the classroom and program. This is a full time, 40-hour per week position and the rate of pay is $12.00/hour.

QUALIFICATIONS:

  • Associates Degree in Early Childhood Education or related field with ECE credits
  • RI Early Learning & Development Standards:  Implementing a Standards-based Classroom Certificate, or be willing to obtain
  • Have an ITERS certificate or willing to obtain within 1 year of hire date
  • 2 year’s supervisory experience in teacher role directing auxiliary classroom staff
  • 2 year’s teaching experience with infant, toddler or preschool age children
  • Have an updated practitioner portfolio with IPDP
  • CPR Certified and trained in the use of the Heimlich Maneuver
  • Meet DCYF & BCI criminal background check requirements
  • Have a physical examination and required immunizations

More

CORE COMPETENCIES:

  • Must complete 20 hours of continuous education per year
  • Must be energetic and convey a positive attitude
  • Must have a solid work ethic
  • Must attend staff meetings after hours as scheduled
  • Must have strong communication skills (Oral and Written)
  • Have knowledge and understanding of the RIDE Core Competencies for ECE Teachers (Health/Safety & Wellness, Family Engagement, Child Development and Learning, Curriculum, Observation & Assessment, Professionalism)
  • Must be well organized and detailed oriented
  • Must be able to make decisions and take initiative
  • Must be extremely flexible and able to multi-task
  • Must be able to work independently – and be a cohesive member of a team
  • Must be able to model professional behavior and appearance
  • Must have experience working with low income families
  • Must be able to work with people of various cultures and lifestyles
  • Must make a commitment to continuous improvement and innovation in all aspects of work
  • Must be computer literate
  • Must have reliable transportation
  • Must have a valid driver’s license, document car insurance and safe driving record upon request
  • Must respect and adhere to confidentiality policies for the agency and clients

Physical Effort / Environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit and to talk to hear.  The employee frequently is required to use hands, fingers, handle or feel objects, tools or controls and reach with hands and arms.  The employee is occasionally required to stand and walk.  The employee must occasionally lift and / or move objects and/or children up to 50 lbs.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.  The environment includes a school classroom.  Potential exposure to blood borne pathogens, respiratory diseases and other infectious diseases, and other biohazardous material requires universal standard precautions.  This position requires the individual to have their own transportation, a current unrestricted license to drive, documented auto insurance and the individual must be willing to work in schools and the community.

Knowledge of: (Candidate should have some awareness of the following):

  • DCYF Regulations for licensure
  • RIDE Comprehensive Early Learning Standards for Approval
  • RI Early Learning & Development Standards
  • NAEYC/RIAEYC
  • RI Quality and Improvement Rating Scale (Bright Stars)
  • Developmentally Appropriate Practice for Young Children
  • Environmental Rating Scale appropriate for position (ITERS, ECERS, etc.)
  • Positive Behavioral Strategies for young children

Specific Duties:

The duties listed below are primary functions of the job, and are not intended to be all inclusive.  You may be called upon to perform other duties comparable to those cited.

  • Plan and implement daily activities according to approved curricula and developmentally appropriate practices (prepares Plan Book in advance)
  • Incorporate the RIELDS in curriculum planning ensuring adherence to all educational domains
  • Attend IEP meetings when invited
  • Devise strategies to engage parents as partners in education (to ensure an optimal learning path for their child) – and in participating in center activities
  • Supervise children in all activities, environments and settings at all times
  • Document daily progress for each child (child portfolio), prepare progress reports and communicate results to parents regularly.
  • Meet formally with parents regarding their child’s progress a minimum of twice per school year
  • Supervise, train and evaluate classroom staff and volunteers
  • Maintain accurate records of attendance, progress, behavior, and other required information
  • Organize and maintain space and equipment providing an inviting, safe and nurturing environment – following health, safety and wellness guidelines
  • Participate in annual Open House
  • Identify needs of children and alert Childcare Administrator of supports needed

Teacher Aide - TWO Full Time positions

Westbay Children’s Center is seeking to hire two full time Teacher Aides to assist the classroom teacher in all aspects of the classroom functions. This includes planning activities and implementing them, teaching, supervision of children, and maintenance of the classroom environment. In the absence of the teacher, the successful candidate will assume full responsibility of the classroom function. This is a full time, 40 hour/week position at a pay rate of $10.85/hour. Candidates must be available to work between the hours of operation of 8am and 5pm. Hours of operation may change in the Fall to be between 7am and 5:30pm.

QUALIFICATIONS:

  • H.S. Diploma required
  • Experience assisting in an early childhood classroom environment required
  • RI Early Learning & Development Standards Foundations course certificate or willingness to obtain
  • Teacher’s Assistant certification preferred
  • Meet DCYF and BCI criminal background check requirements
  • Have a physical examination and required immunizations

More

CORE COMPETENCIES:

  • Must complete 20 hrs continuing education per year
  • Must be energetic and convey a positive attitude
  • Must have a solid work ethic
  • Must attend staff meetings after hours as scheduled
  • Must have good oral and written communication skills
  • Must be flexible and able to multi-task
  • Must be able to work cohesively as a member of a team
  • Must be detailed oriented and well organized
  • Must take direction well
  • Must have a professional, friendly and respectful demeanor
  • Must be able to work with people of various cultures and lifestyles
  • Must model professionalism in both behavior and appearance
  • Must make a commitment to continuous improvement and innovation in all aspects of work
  • Must have reliable transportation to and from work.
  • Must have a valid driver’s license, document car insurance and a safe driving record upon request
  • Must respect and adhere to confidential policies for the agency and clients

Physical Effort / Environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit and to talk to hear. The employee frequently is required to use hands, fingers, handle or feel objects, tools or controls and reach with hands and arms. The employee is occasionally required to stand and walk. The employee must occasionally lift and / or move objects and/or children up to 50 lbs. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. The environment includes a school classroom. Potential exposure to blood borne pathogens, respiratory diseases and other infectious diseases, and other biohazardous material requires universal standard precautions. This position requires the individual to have their own transportation, a current unrestricted license to drive, documented auto insurance and the individual must be willing to work in schools and the community.

SPECIFIC DUTIES:

The duties listed below are primary functions of the job, and are not intended to be all-inclusive. You may be called upon to perform other duties comparable to those cited.

  • Assist with planning and implementation of classroom activities
  • Supervise children at all times and ensures their safety and well being
  • Set up materials for classroom activities
  • Perform household maintenance duties to ensure a clean, organized classroom facility
  • Assume overall responsibility of children and daily activities in the absence of the teacher
  • Assist in engaging parents in meaningful 2-way communication
  • Share responsibility for safety and well being of all children in accordance with DCYF

LIHEAP Case Manager - 2 FT Positions

Westbay Community Action, Inc. is seeking two experienced case managers for our LIHEAP Department. The successful candidates will be responsible for providing one on one case management to program participants who are seeking assistance. Daily responsibilities will include processing applications, data entry, advocating and financial literacy. In addition, the case manager will participate in/conduct community events of various types in order to extend services through other social service agencies and community partners. He/she must be able to problem solve, work independently and have a solid work ethic. These positions are 37.5 hours per week at a pay rate of $16/hour. One case manager will be “mobile” travelling between Warwick, West Warwick and Coventry and the other will be stationed primarily in West Warwick.

QUALIFICATIONS:

  • Bachelor’s Degree in Social Work (B.S.W.) or related field required
  • One year experience working with families and elders preferred
  • Pass a BCI clearance
  • Have or will obtain financial literacy certificate within 6 months of employment

More

CORE COMPETENCIES:

  • Must have knowledge of community services
  • Must be computer literate
  • Must have strong communication and interpersonal skills necessary to interact and communicate with the client, family members, providers and co-workers
  • Must possess knowledge of human behavior and the aging process
  • Must have knowledge of available program funding and other resources
  • Must work with persons of various cultures and lifestyles in the helping process
  • Must possess the sensitivity required to assist the family and client in the process of becoming empowered
  • Must have knowledge of social, health and mental health interventions
  • Must possess skills and techniques for crisis intervention and problem solving
  • Must have the ability to critically analyze and make immediate decisions
  • Must possess skills in active listening, time management, organizational development and planning
  • Must make a commitment to continuous improvement and innovation in all aspects of the work
  • Must be willing to engage in self-evaluation and to establish goals for professional development
  • Must be willing to participate in ongoing training and education
  • Must possess the ability to initiate and sustain trust
  • Must be able to effect change through advocacy for the consumer
  • Must be able to work independently and be a team member
  • Must be energetic and convey a positive attitude
  • Must have a solid work ethic, be extremely flexible and able to make change
  • Must be able to model professionalism both in behavior and appearance
  • Must have access to a vehicle to perform agency work
  • Must have a driver’s license and document car insurance and a safe driving record upon request
  • Must be extremely accurate in record keeping
  • Must respect and adhere to confidentiality policies for the agency and clients

Physical Effort / Environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit and to talk to hear. The employee frequently is required to use hands, fingers, handle or feel objects, tools or controls and reach with hands and arms. The employee is occasionally required to stand and walk. The employee must occasionally lift and / or move up to 20 lbs. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. The environment includes a clinical business office environment, client’s homes and community based organizations. Potential exposure to blood borne pathogens, respiratory diseases and other infectious diseases, and other biohazardous material requires universal standard precautions. This position requires the individual to have their own transportation, a current unrestricted license to drive, documented auto insurance and the individual must be willing to work in client’s homes and the community.

SPECIFIC DUTIES:

The duties listed below are primary functions of the job, and are not intended to be all-inclusive. You will be called upon to perform other duties comparable to those cited.

  • Provide long-term case management services for select participants of Energy Assistance Program
  • Accept referrals in accordance with case management standards.
  • Conduct a client assessment and development of a case plan with client involvement
  • Assist clients in developing a plan to minimize future crisis situations.
  • Advocate for clients for retention of service with the utility company and other entitlement agencies while maintaining a favorable working relationship
  • Provide Financial literacy
  • Conduct home visits in a timely manner
  • Maintain appointment schedule in Microsoft Outlook.
  • Provide supportive counseling and advocacy to clients and their families
  • Coordinate services with other community resources
  • Determine eligibility for needed resources and aid in application process
  • Monitor clients and modify care plan as needed to ensure positive outcomes. i.e.: educational plans and financial literacy, etc.
  • Answer telephone and provide information, program guidelines and referral services to callers and clients (walk-in or by appt) of Westbay Community Action.
  • Maintain complete and accurate client records, including LIHEAP applications
  • Maintain information needed for data collection and enter into the agency’s data system in an accurate and timely manner
  • Prepare accurate reports and statistics as required
  • Inform clients of their rights and responsibilities
  • Support client’s efforts to have his/her voice heard and to get needed services.
  • Participate in meetings, trainings, outreach and in public policy forums
  • Provide follow-up services, monitor client progress and amend plan as needed

Weatherization Auditor - 2 Full Time Positions

Westbay Community Action is seeking two motivated individuals with a desire to learn, secure long-term employment and help people. The position of Weatherization Auditor requires basic knowledge of construction, building science and energy usage. The ideal candidate will be punctual, hardworking, organized, friendly and have a basic knowledge of computers/tablets. BPI credentials or experience in the home performance industry are preferred. However, we will consider candidates that do not have experience. Will pay for you to attain additional certifications. Hourly wage starts at $16 and will increase dependent on experience, training and certifications. A typical work week is Monday through Friday (37.5 hours) with paid holidays, sick time and earned vacation time provided.

QUALIFICATIONS:

  • High school diploma or equivalent
  • 2 years experience working in a Weatherization Program and/or construction work
  • Lead Certification and 1 year experience working as lead renovator preferred
  • Demonstrated experience working with HVAC
  • BPI Certifications preferred, or will obtain within first 1-year of employment
  • Valid, unrestricted Driver’s License
  • Pass BCI, Background check including Motor Vehicle Report and 5-panel lab drug test

More

CORE COMPETENCIES:

  • Must have a working knowledge of building and safety codes
  • Must maintain a professional appearance and model a professional behavior
  • Must be detailed oriented
  • Must be able to maintain detailed records and reports
  • Must be computer literate
  • Must have good math skills
  • Must have leadership skills
  • Must be able to work independently and as a member of a team
  • Must be extremely accurate in recordkeeping
  • Must be extremely flexible and able to make change as needed
  • Must have good problem solving skills
  • Must be able to model professionalism both in behavior and appearance
  • Must be able to work with a variety of people types
  • Must work in small, closed spaces such as crawl spaces, attics, basements
  • Must be willing to participate in ongoing training and certification processes
  • Must be up to date with state and local building and safety codes
  • Must have knowledge of community services
  • Must have strong communication and interpersonal skills necessary to interact and communicate with the client, providers and co-workers
  • Must have knowledge of available program funding and other resources
  • Must work with persons of various cultures and lifestyles in the helping process
  • Must possess skills in time management
  • Must make a commitment to continuous improvement and innovation in all aspects of the work
  • Must possess the ability to initiate and sustain trust
  • Must be able to effect change through advocacy for the consumer
  • Must be energetic and convey a positive attitude
  • Must have a solid work ethic
  • Will be require to drive an agency vehicle
  • May need access to a vehicle to perform agency work
  • Must have a driver’s license and document car insurance and a safe driving record upon request
  • Must respect and adhere to confidentiality policies for the agency and clients

Physical Effort / Environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit and to talk to hear. The employee frequently is required to use hands, fingers, handle or feel objects, tools or controls and reach with hands and arms. The employee is required to stand and walk. The employee must occasionally lift and / or move up to 100lbs. The employee must be able to work in small, closed spaces such as crawl spaces, attics, and basements. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus. The environment is a clinical business office environment as well as client’s homes. Potential exposure to blood borne pathogens, respiratory diseases and other infectious diseases, and other biohazardous material requires universal standard precautions. This position requires the individual to have their own transportation, a current unrestricted license to drive, documented auto insurance and the individual must be willing to work in client’s home and in the community.

GENERAL RESPONSIBILITIES:

Perform all aspects of an energy audit to address the energy efficiency and health and safety needs of each house in accordance with Weatherization Program guidelines and in compliance with federal, state and local regulations.

SPECIFIC DUTIES:

The duties listed are primary functions of the job and are not intended to be all-inclusive. You may be called upon to perform duties comparable to those cited.

· Interview potential clients and complete program applications/documentation

· Submit completed application/documents to WAP staff to determine eligibility of the household

· Evaluate assigned homes and complete energy audits according to program guidelines

· Assign work orders to approved contractors and monitor their work-in-progress to insure compliance with the work order

· Perform post inspections of homes where work has been completed

· Maintain accurate vendor, audit and client records

· Complete and submit for review appropriate paperwork, records and reports as required

· Maintain Weatherization’s computerized information system, including NEAT Energy Audits, WAP completions and AMP National Grid Computer System

· Act as liaison between clients and contractors

· Participant in monitoring performed by the State Energy Office

· Maintain agency vehicle in good condition and follow scheduled maintenance plans

· Maintain and secure WAP equipment and supplies

· Participate in a continuous training plan

· Education the general community about the services of Westbay

WIC Nutritrionist

We have an immediate opening for a Part Time Nutritionist in our WIC (Women, Infants & Children) program. The successful candidate will provide culturally competent nutrition support to WIC participants. The ideal candidate will have strong communication skills and the ability to apply knowledge of nutrition in pregnancy, infancy and childhood. He/she will provide WIC participants with community referrals as necessary. This position is 22.5 hrs/week with a pay rate of $16.00/hour. Office location will be between our three WIC sites in Warwick, West Warwick and North Kingstown.

QUALIFICATIONS:

  • Bachelor of Science Degree in Nutrition or Dietetics required
  • 1 year experience in nutritional counseling required
  • Pass a BCI clearance

More

CORE COMPETENCIES:

Must be:

  • Energetic and convey a positive attitude
  • Able to commit to a solid work ethic
  • Current in the knowledge about nutrition
  • Knowledgeable about community resources
  • Able to work independently and as a team member
  • Able to communicate well both orally and in writing
  • Sensitive to the family and client needs in the process of becoming empowered
  • Able to critically analyze and make immediate decisions
  • Knowledgeable of social, health and mental health interventions
  • Able to actively listen
  • Able to initiate and sustain trust
  • Able to maintain accurate records and be detailed oriented
  • Computer literate
  • Skillful in time management, organizational development and planning
  • Able to effect change through advocacy for the client
  • Extremely flexible and able to make changes when necessary
  • Able to model professionalism in actions and appearance
  • A self starter, able to multi task
  • Able to work with people from various cultures and lifestyles
  • Able to work with the public
  • Able to manage conflict and perform well in crisis situations
  • Able to work with difficult people and diffuse tense situations
  • Able to make a commitment to continuous improvement and innovation in all aspects of the work
  • Willing to engage in self-evaluation and to establish goals for professional development
  • Willing to commit to ongoing education and training
  • Able to adhere to a work schedule
  • Able to access a vehicle to conduct agency business as required
  • Able to document a safe driving record, car insurance and driver’s license upon request
  • Respectful and adhere to confidentiality policies for the agency and clients

Physical Effort /Environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit and to talk to hear. The employee frequently is required to use hands, fingers, handle or feel objects, tools or controls and reach with hands and arms. The employee is occasionally required to stand and walk. The employee must occasionally lift and / or move up to 25lbs. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. The environment is a clinical business office environment. Potential exposure to blood borne pathogens, respiratory diseases and other infectious diseases, and other biohazardous material requires universal standard precautions. This position requires the individual to have their own transportation, a current unrestricted license to drive, documented auto insurance and the individual must be willing to work in the community.

SPECIFIC DUTIES:

The duties listed below are primary functions of the job,and are not intended to be all-inclusive. You may be called upon to perform other duties comparable to those cited.

  • Conduct assessment interviews to determine background history of participant and eligibility based on income and medical or nutritional risk
  • Develop a plan with the participant addressing the nutrition needs identified in the assessment
  • Provide nutritional counseling services
  • Record participant information in the participant record and maintain notes as required by the State WIC
  • Complete all appropriate documents and reports, perform data entry including Tracker updates
  • Inform participants of their rights and responsibilities
  • Access other services as needed
  • Monitor participant progress, perform reassessments and make appropriate changes in food packages as needed
  • Participate in outreach activities as stated in the Nutrition Ed Plan
  • Complete reports as required
  • Attend meetings and trainings as required
  • Participate in public policy forums whenever possible
  • Educate the general community about the services of Westbay

LIHEAP (Low Income Home Energy Assistance Program) / Intake Case Manager

We are seeking an experienced case manager for our LIHEAP and Intake Department. The successful candidate will be responsible for providing one on one case management to program participants who are seeking assistance. Daily responsibilities will include processing applications, data entry, advocating and financial literacy. In addition, the case manager will participate in/conduct community events of various types in order to extend services through other social service agencies and community partners. He/she must be able to problem solve, work independently and have a solid work ethic. This position is 37.5 hours per week at a pay rate of $16/hour.

QUALIFICATIONS:  

  • Bachelor’s Degree in Social Work (B.S.W.) or related field required
  • One year experience working with families and elders preferred
  • Pass a BCI clearance
  • Have or will obtain financial literacy certificate within 6 months of employment

More

CORE COMPETENCIES:

  • Must have knowledge of community services
  • Must be computer literate
  • Must have strong communication and interpersonal skills necessary to interact and communicate with the client, family members, providers and co-workers
  • Must possess knowledge of human behavior and the aging process
  • Must have knowledge of available program funding and other resources
  • Must work with persons of various cultures and lifestyles in the helping process
  • Must possess the sensitivity required  to assist the family and client in the process of becoming empowered
  • Must have knowledge of social, health and mental health interventions
  • Must possess skills and techniques for crisis intervention and problem solving
  • Must have the ability to critically analyze and make immediate decisions
  • Must possess skills in active listening, time management, organizational development and planning
  • Must make a commitment to continuous improvement and innovation in all aspects of the work
  • Must be willing to engage in self-evaluation and to establish goals for professional development
  • Must be willing to participate in ongoing training and education
  • Must possess the ability to initiate and sustain trust
  • Must be able to effect change through advocacy for the consumer
  • Must be able to work independently and be a team member
  • Must be energetic and convey a positive attitude
  • Must have a solid work ethic, be extremely flexible and able to make change
  • Must be able to model professionalism both in behavior and appearance
  • Must have access to a vehicle to perform agency work
  • Must have a driver’s license and document car insurance and a safe driving record upon request
  • Must be extremely accurate in record keeping
  • Must respect and adhere to confidentiality policies for the agency and clients

Physical Effort / Environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit and to talk to hear.  The employee frequently is required to use hands, fingers, handle or feel objects, tools or controls and reach with hands and arms.  The employee is occasionally required to stand and walk.  The employee must occasionally lift and / or move up to 20 lbs.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.  The environment includes a clinical business office environment, client’s homes and community based organizations.   Potential exposure to blood borne pathogens, respiratory diseases and other infectious diseases, and other biohazardous material requires universal standard precautions.  This position requires the individual to have their own transportation, a current unrestricted license to drive, documented auto insurance and the individual must be willing to work in client’s homes and the community.

SPECIFIC DUTIES:

The duties listed below are primary functions of the job, and are not intended to be all-inclusive.  You will be called upon to perform other duties comparable to those cited.

  • Provide long-term case management services for select participants of Energy Assistance Program
  • Accept referrals in accordance with case management standards.
  • Conduct a client assessment and development of a case plan with client involvement
  • Assist clients in developing a plan to minimize future crisis situations.
  • Advocate for clients for retention of service with the utility company and other entitlement agencies while maintaining a favorable working relationship
  • Provide Financial literacy
  • Conduct home visits in a timely manner
  • Maintain appointment schedule in Microsoft Outlook.
  • Provide supportive counseling and advocacy to clients and their families
  • Coordinate services with other community resources
  • Determine eligibility for needed resources and aid in application process
  • Monitor clients and modify care plan as needed to ensure positive outcomes. i.e.: educational plans and financial literacy, etc.
  • Answer telephone and provide information, program guidelines and referral services to callers and clients (walk-in or by appt) of Westbay Community Action.
  • Maintain complete and accurate client records, including LIHEAP applications
  • Maintain information needed for data collection and enter into the agency’s data system in an accurate and timely manner
  • Prepare accurate reports and statistics as required
  • Inform clients of their rights and responsibilities
  • Support client’s efforts to have his/her voice heard and to get needed services.
  • Participate in meetings, trainings, outreach and in public policy forums
  • Provide follow-up services, monitor client progress and amend plan as needed