Attention Warwick, West Warwick and East Greenwich residents!

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Your input will help us influence legislative policy and work to find solutions and programs to better serve and support you, your family, and community.

Careers

Looking for a career in human services? Join our caring team.

To apply for a posted position, please email resume and cover letter to jtietze@westbaycap.org or mail resume and cover letter to

Westbay Community Action, Inc.
224 Buttonwoods Avenue
Warwick, RI 02886
ATTN: Jenna Tietze
            Director of Administration

Westbay Community Action, Inc. is an Equal Opportunity Employer.

Emergency Quarantine & Isolation Case Manager

Westbay Community Action, Inc.’s Case Management Program is expanding! Westbay is seeking an experienced Case Manager who will be responsible for intake assessments to homeless individuals and families who have tested positive for COVID and are required to spend time in quarantine or isolation. Daily responsibilities will include accepting referrals from local hospitals/health clinics in accordance with program standards, following COVID protocols, engaging available family and community support systems if available, and determining client eligibility for services and assisting those clients in completing applications. The successful candidates must be able to problem solve, work independently and have a solid work ethic. This position is 37.5 hours per week at a pay rate of $27.00/hour. COVID Vaccination is required as all clients served will have tested positive for COVID. This position is anticipated to run for six months but has the potential to be reduced or extended.

QUALIFICATIONS:

  • Bachelor’s Degree in Social Services or related field required
  • 1 year experience in working with families
  • Experience working with homeless population, preferred
  • Pass a BCI clearance
  • COVID Vaccination, required

More

CORE COMPETENCIES:

  • Must have strong communication and interpersonal skills necessary to interact and communicate with the client, family members, providers, and co-workers
  • Must possess knowledge of human behavior
  • Must be able to initiate and sustain trust
  • Must have knowledge of available program funding and other resources
  • Must have knowledge of COVID protocol and restrictions
  • Must possess the sensitivity required to assist the family and client in the process of becoming empowered
  • Must have knowledge of social, health and mental health interventions
  • Must possess skills and techniques for crisis intervention and problem solving
  • Must have the ability to critically analyze and make immediate decisions
  • Must be able to work with difficult people and diffuse tense situations
  • Must be able to work with people from various cultures and lifestyles
  • Must possess skills in time management, organizational development, and planning
  • Must be able to effect change through advocacy for the consumer
  • Must possess active listening
  • Must be a self starter
  • Must be able to work independently and as a team member
  • Must be extremely flexible and able to make change when needed
  • Must have computer skills
  • Must be energetic and convey a positive attitude
  • Must have a solid work ethic
  • Must be very accurate in record keeping
  • Must be able to adhere to a work schedule
  • Must make a commitment to continuous improvement and innovation in all aspects of the work
  • Must be willing to engage in self-evaluation and to establish goals for professional development
  • Must be willing to participate in ongoing training and education
  • Must be able to model professionalism both in behavior and appearance
  • Must respect and adhere to confidentiality policies for the agency and clients
  • Must have access to a vehicle to perform agency work
  • Must have a driver’s license and document car insurance and a safe driving record upon request

Physical Effort / Environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit and to talk to hear. The employee frequently is required to use hands, fingers, handle or feel objects, tools or controls and reach with hands and arms. The employee is occasionally required to stand and walk. The employee must occasionally lift and / or move up to 20 lbs. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. The environment includes a clinical business office environment, health care setting, and possibly community-based organizations. Potential exposure to blood borne pathogens, respiratory diseases and other infectious diseases, and other biohazardous material requires universal standard precautions. Employee will be exposed to individuals and families who have tested positive for coronavirus. This position requires the individual to have their own transportation, a current unrestricted license to drive, documented auto insurance and the individual must be willing to work in health care setting and the community.

SPECIFIC DUTIES:

The duties listed below are primary functions of the job and are not intended to be all-inclusive. You may be called upon to perform other duties comparable to those cited.

  • Accept referrals from local hospitals/health clinics in accordance with program standards
  • Ensure no drug/alcohol and/or paraphernalia is on premises
  • Maintain quarantine/isolation schedule and room assignments
  • Ensure clients are following COVID protocols
  • Conduct a comprehensive needs assessment of clients
  • Develop a case plan with client involvement including specific outcomes
  • Inform clients of their rights and responsibilities
  • Engage available family and community support systems if available
  • Provide supportive counseling and advocacy
  • Determine client eligibility for services and assist clients in completing applications
  • Make appropriate referrals and follow up on the referrals, coordinating services with other community resources
  • Participate in client conferences
  • Conduct home visits as needed
  • Provide follow-up services, monitor client progress, and amend plan as needed
  • Prepare and maintain accurate client records
  • Prepare data and enter into agency’s data system
  • Attend trainings and meetings as needed
  • Educate the general community about the services of Westbay
  • Participate in public policy forums whenever possible
  • Provide reports as required

Kitchen Aide

Westbay Community Action’s Children’s Center is seeking a dependable, polite and positive individual to serve as the Center’s Kitchen Aide. The successful candidate will be responsible for preparing and serving meals that are delivered from our caterer and to prepare breakfast and a snack to young children in a timely manner. He/she will ensure that all meals follow the CACFP guidelines, maintain a clean and sanitized kitchen space, and ensure that kitchen equipment is clean and sanitized after each use. 32 hour/week, full time schedule is Monday through Friday and the rate of pay is $12.50/hour.

QUALIFICATIONS:

  • High School Diploma or equivalent
  • One year experience in food handling desired, with experience operating kitchen equipment
  • Certified in safe food handling standards
  • Meet DCYF & BCI criminal background check requirements
  • Have a physical examination and required immunizations

More

CORE COMPETENCIES:

  • Must attend annual CACFP (Child and Adult Care Food Program) conference
  • Must maintain annual food safety certification
  • Must be energetic and convey a positive attitude
  • Must have a solid work ethic
  • Must attend staff meetings after hours as required
  • Must have good communication skills both written and oral
  • Must be able to count, add and subtract
  • Must maintain the cleanliness of kitchen, food storage and equipment per DOH regulations
  • Must ensure the safety of the kitchen environment
  • Must be able to wipe counters, lift boxes, trays and dishes, sweep and mop floors
  • Must understand appropriate food requirements and portions for specific ages of children
  • Must adhere to a schedule
  • Must be well organized, detailed oriented and able to take initiative
  • Must be able to work independently and as a team member
  • Must be flexible and able to multi-task
  • Must be able to model professional behavior and appearance
  • Must be able to work with people of various cultures and lifestyles
  • Must be make a commitment to continuous improvement and innovation of all aspects of work
  • Must have access to a vehicle to conduct agency business
  • Must possess a valid driver’s license, document car insurance and a safe driving record upon request
  • Must respect and adhere to confidentiality policies for the agency and clients

Physical Effort / Environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit and to talk to hear. The employee frequently is required to use hands, fingers, handle or feel objects, tools or controls and reach with hands and arms. The employee is occasionally required to stand and walk. The employee must occasionally lift and / or move objects and/or children up to 50 lbs. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. The environment includes a school classroom and kitchen. Potential exposure to blood borne pathogens, respiratory diseases and other infectious diseases, and other biohazardous material requires universal standard precautions. This position requires the individual to have their own transportation, a current unrestricted license to drive, documented auto insurance and the individual must be willing to work in a kitchen, school and the community.

Knowledge of: (Some awareness of the following is helpful):

  • USDA
  • CACFP guidelines
  • DOH Regulations pertaining to cleanliness of kitchen area and equipment
  • Serving meals to young children

SPECIFIC DUTIES:

The duties listed below are primary functions of the job, and are not intended to be all-inclusive. You may be called upon to perform other duties similar to those cited.

  • Assist in preparation, portioning and serving of meals (breakfast, lunch, and snacks) per pre-approved menu.
  • Clean kitchen, kitchen equipment and storage areas
  • Operate and maintain equipment
  • Order kitchen and cleaning supplies as necessary with Childcare Administrator approval
  • Organize and maintain kitchen and storage areas as per Dept. of Health regulations

Teacher Aide

Westbay Children’s Center is seeking to hire a full time Teacher Aide to assist the classroom teacher in all aspects of the classroom functions. Our classrooms range from infant to school aged. Functions includes planning activities and implementing them, teaching, supervision of children, and maintenance of the classroom environment. In the absence of the teacher, the successful candidate will assume full responsibility of the classroom function. This is a full time, 40 hour/week position at a pay rate of $12.50/hour. Candidates must be available to work between the hours of operation of 7am and 5:30pm. Successful candidate will need to obtain a flu vaccination and provide appropriate documentation.

QUALIFICATIONS:

  • H.S. Diploma required
  • Experience assisting in an early childhood classroom environment required
  • RI Early Learning & Development Standards Foundations course certificate or willingness to obtain
  • Teacher’s Assistant certification preferred
  • Meet DCYF and BCI criminal background check requirements
  • Have a physical examination and required immunizations

More

CORE COMPETENCIES:

  • Must complete 20 hrs continuing education per year
  • Must be energetic and convey a positive attitude
  • Must have a solid work ethic
  • Must attend staff meetings after hours as scheduled
  • Must have good oral and written communication skills
  • Must be flexible and able to multi-task
  • Must be able to work cohesively as a member of a team
  • Must be detailed oriented and well organized
  • Must take direction well
  • Must have a professional, friendly and respectful demeanor
  • Must be able to work with people of various cultures and lifestyles
  • Must model professionalism in both behavior and appearance
  • Must make a commitment to continuous improvement and innovation in all aspects of work
  • Must have reliable transportation to and from work.
  • Must have a valid driver’s license, document car insurance and a safe driving record upon request
  • Must respect and adhere to confidential policies for the agency and clients

Physical Effort / Environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit and to talk to hear. The employee frequently is required to use hands, fingers, handle or feel objects, tools or controls and reach with hands and arms. The employee is occasionally required to stand and walk. The employee must occasionally lift and / or move objects and/or children up to 50 lbs. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. The environment includes a school classroom. Potential exposure to blood borne pathogens, respiratory diseases and other infectious diseases, and other biohazardous material requires universal standard precautions. This position requires the individual to have their own transportation, a current unrestricted license to drive, documented auto insurance and the individual must be willing to work in schools and the community.

SPECIFIC DUTIES:

The duties listed below are primary functions of the job, and are not intended to be all-inclusive. You may be called upon to perform other duties comparable to those cited.

  • Assist with planning and implementation of classroom activities
  • Supervise children at all times and ensures their safety and well being
  • Set up materials for classroom activities
  • Perform household maintenance duties to ensure a clean, organized classroom facility
  • Assume overall responsibility of children and daily activities in the absence of the teacher
  • Assist in engaging parents in meaningful 2-way communication
  • Share responsibility for safety and well being of all children in accordance with DCYF

Case Manager - LIHEAP (Low Income Home Energy Assistance Program)

Westbay’s LIHEAP program is expanding! We are seeking a Case Manager for our LIHEAP (Low Income Home Energy Assistance) Program. The successful candidate will be responsible for providing one on one case management to program participants who are seeking assistance for shut-offs or termination. Daily responsibilities will include processing applications, data entry, advocating, financial literacy and energy conservation education. In addition, the case manager will participate in/conduct community events of various types in order to extend services through other social service agencies and community partners. The successful candidate must be able to problem solve, work independently and have a solid work ethic. This position is 37.5 hours per week at a pay rate of $17.00/hour.

QUALIFICATIONS:  

  • Bachelor’s Degree in Social Work (B.S.W.) or related field required
  • One year experience working with families and elders preferred
  • Pass a BCI clearance
  • Have or will obtain financial literacy certificate within 6 months of employment

More

CORE COMPETENCIES:

  • Must have knowledge of community services
  • Must be computer literate
  • Must have strong communication and interpersonal skills necessary to interact and communicate with the client, family members, providers and co-workers
  • Must possess knowledge of human behavior and the aging process
  • Must have knowledge of available program funding and other resources
  • Must work with persons of various cultures and lifestyles in the helping process
  • Must possess the sensitivity required to assist the family and client in the process of becoming empowered
  • Must have knowledge of social, health and mental health interventions
  • Must possess skills and techniques for crisis intervention and problem solving
  • Must have the ability to critically analyze and make immediate decisions
  • Must possess skills in active listening, time management, organizational development and planning
  • Must make a commitment to continuous improvement and innovation in all aspects of the work
  • Must be willing to engage in self-evaluation and to establish goals for professional development
  • Must be willing to participate in ongoing training and education
  • Must possess the ability to initiate and sustain trust
  • Must be able to effect change through advocacy for the consumer
  • Must be able to work independently and be a team member
  • Must be energetic and convey a positive attitude
  • Must have a solid work ethic, be extremely flexible and able to make change
  • Must be able to model professionalism both in behavior and appearance
  • Must have access to a vehicle to perform agency work
  • Must have a driver’s license and document car insurance and a safe driving record upon request
  • Must be extremely accurate in record keeping
  • Must respect and adhere to confidentiality policies for the agency and clients

Physical Effort / Environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit and to talk to hear. The employee frequently is required to use hands, fingers, handle or feel objects, tools or controls and reach with hands and arms. The employee is occasionally required to stand and walk. The employee must occasionally lift and / or move up to 20 lbs. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. The environment includes a clinical business office environment, client’s homes and community based organizations. Potential exposure to blood borne pathogens, respiratory diseases and other infectious diseases, and other biohazardous material requires universal standard precautions. This position requires the individual to have their own transportation, a current unrestricted license to drive, documented auto insurance and the individual must be willing to work in client’s homes and the community.

SPECIFIC DUTIES:

The duties listed below are primary functions of the job, and are not intended to be all-inclusive. You will be called upon to perform other duties comparable to those cited.

  • Provide long-term case management services for select participants of Energy Assistance Program
  • Accept referrals in accordance with case management standards.
  • Conduct a client assessment and development of a case plan with client involvement
  • Assist clients in developing a plan to minimize future crisis situations.
  • Advocate for clients for retention of service with the utility company and other entitlement agencies while maintaining a favorable working relationship
  • Provide Financial literacy
  • Conduct home visits in a timely manner
  • Maintain appointment schedule in Microsoft Outlook.
  • Provide supportive counseling and advocacy to clients and their families
  • Coordinate services with other community resources
  • Determine eligibility for needed resources and aid in application process
  • Monitor clients and modify care plan as needed to ensure positive outcomes. i.e.: educational plans and financial literacy, etc.
  • Answer telephone and provide information, program guidelines and referral services to callers and clients (walk-in or by appt) of Westbay Community Action.
  • Maintain complete and accurate client records, including LIHEAP applications
  • Maintain information needed for data collection and enter into the agency’s data system in an accurate and timely manner
  • Prepare accurate reports and statistics as required
  • Inform clients of their rights and responsibilities
  • Support client’s efforts to have his/her voice heard and to get needed services.
  • Participate in meetings, trainings, outreach and in public policy forums
  • Provide follow-up services, monitor client progress and amend plan as needed

Benefits Eligibility Specialist - LIHEAP

Westbay’s LIHEAP program is expanding! We are seeking a self-motivated Benefits Eligibility Specialist for our LIHEAP (Low Income Home Energy Assistance) Program. The successful candidate will be responsible to assist clients with heating assistance applications and utility terminations. Daily responsibilities will include processing applications, greeting/seating clients, answering phone/emails, and data entry. In addition, the candidates will assist in conducting community events of various types in order to extend services to other community partners. He/She must be able to problem solve, work independently and have a solid work ethic. This position is 37.5 hours per week at a pay rate of $15.00/hour.

QUALIFICATIONS:

  • High School diploma required
  • 1 year experience within LIHEAP Program or equivalent and relevant work experience in customer service
  • 1 year experience data entry. (experience with Hancock data entry system preferred)
  • Strong working knowledge of modern office communications systems: E-mail, voice mail, computer system, and the ability to operate various office equipment: Computers, fax, photocopy, etc.
  • Strong communication skills and ability to travel to local outreach/marketing events
  • Pass a BCI check
  • Notary Public, preferred

More

CORE COMPETENCIES:

  • Must have good communication skills, both written and verbal
  • Must have good telephone skills
  • Must have good interpersonal skills
  • Must have good math skills
  • Must be extremely organized
  • Must be detailed oriented
  • Must be able to follow directions
  • Must be computer literate
  • Must be a self starter
  • Must be polite and helpful when working with clients
  • Must be able to work independently and as a team member
  • Must have a solid work ethic
  • Must be able to adhere to a work schedule
  • Must be willing to participate in ongoing training and education’
  • Must be extremely flexible and work with a variety of people types
  • Must be able to multi task
  • Must be able to problem solve and diffuse potential difficult situations
  • Must be energetic and emit a positive attitude
  • Must be able to ask for help when needed
  • Must be accurate in maintaining records
  • Must be able to model professionalism both in behavior and appearance
  • Must adhere to confidentiality policies for the agency and clients
  • Must be willing to engage in self-evaluation and establish goals for professional development
  • Must make a commitment to continuous improvement and innovation in all aspects of the work

Physical Effort / Environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit and to talk to hear. The employee frequently is required to use hands, fingers, handle or feel objects, tools or controls and reach with hands and arms. The employee is occasionally required to stand and walk. The employee must occasionally lift and / or move up to 50 lbs. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. The environment is a clinical business office environment. Potential exposure to blood borne pathogens, respiratory diseases and other infectious diseases, and other biohazardous material requires universal standard precautions. The individual must be willing to work in the community.

SPECIFIC DUTIES:

The duties listed below are primary functions of the job, and are not intended to be all-inclusive. You may be called upon to perform other duties comparable to those cited.

  • Works closely with the LIHEAP Director in development and implementation of the agency’s overall LIHEAP Program.
  • Maintain a good working relationship with co-workers, oil vendors and other organizations relevant to the LIHEAP Program.
  • Coordinates all activities relative to the processing of applications; verification of income, certification of eligibility, and initiation of payment request on behalf of eligible households.
  • Schedule, organize and participate in local outreach events to inform community members of services available.
  • Educate clients on financial resources to include financial coaching.
  • Assure the confidentiality of all records/applications for LIHEAP Clients
  • Accurately and timely enter client information into Hancock database.
  • Assist in reviewing that all data entry was accurately entered into Hancock database.
  • Organize all pending and completed applications
  • Open mail daily
  • Check applications as they are returned for completeness, sorting out the applications that must be returned for more information
  • Assist in verifying and reviewing all applications. Assuring that they adhere to the program guidelines
  • Maintain open lines of communication with clients to ensure timely and accurate completion of documentation.
  • Answer the telephone and provide information, program guidelines and referral services to callers
  • Oversee and maintain the appointment schedule book
  • Maintain all walk-in clients and assure that they are being seen.
  • Assist in coordinating the emergency fuel program and acts as liaison between agency and fuel vendors; this includes assisting in determining eligibility, sending and receiving faxes, data entry for emergency fuel, & speaking with fuel vendors.
  • Read and understand the program guidelines set forth in the LIHEAP manual.
  • Maintain the supply closet and prepare reorders for Program Director
  • Maintains all of Westbay’s LIHEAP office machinery
  • Maintains efficient records, collects and complies data for preparation of monthly reports.
  • Provides training to agency staff, as it relates to programmatic operation, guidelines, procedures, and data entry.
  • Educate clients about the services of Westbay
  • Assist LIHEAP Director as necessary