We’re growing! Join our team!

Careers

Looking for a career in human services? Join our caring team.

To apply for a posted position, please email resume and cover letter to rlapierre@westbaycap.org or mail resume and cover letter to

Westbay Community Action, Inc.
224 Buttonwoods Avenue
Warwick, RI 02886
ATTN: Renee Lapierre
            Human Resources Generalist

Westbay Community Action, Inc. is an Equal Opportunity Employer.

Westbay Community Action, Inc. was recognized with a Superior Worksite Health Award from Blue Cross & Blue Shield of Rhode Island and the Greater Providence Chamber of Commerce for effective programs encouraging employee health and well-being in a meaningful way.

Receptionist

Westbay Community Action, Inc. is seeking a full time Receptionist. The receptionist plays a key role and presents the first impression of the organization to our clients and community partners. This position is responsible for handling front office reception and administrative duties which include but is not limited to directing all clients and telephone calls to appropriate departments, mail distribution, as well as clerical and data entry duties support services to program staff. This is a full time position, 35 hours per week (M-F, 8:30am-4:30pm) with a pay rate of $12.50/hour.

QUALIFICATIONS:

  • High School diploma required
  • Customer Service Training preferred
  • 1 year experience in a switchboard/receptionist role required
  • Pass a BCI check

More

CORE COMPETENCIES:

  • Must possess good communication skills, both written and oral
  • Must have the ability to handle multiple tasks at the same time
  • Must be computer literate
  • Must be energetic and emit a positive attitude at all times
  • Must be able to model professionalism both in behavior and appearance
  • Must be able to work with difficult people
  • Must have good customer service skills and demonstrate sensitivity towards the client
  • Must be polite at all times
  • Must use good judgment and know when to ask for help
  • Must know the boundaries of the position
  • Must be able to work independently and as a team member
  • Must be able to follow directions
  • Must be detailed oriented
  • Must be flexible and able to make change easily
  • Must make a commitment to continuous improvement and innovation in aspects of the work
  • Must have a solid work ethic
  • Must be willing to participate in ongoing training and education
  • Must respect and adhere to confidentiality policies for the client and the agency
  • Must be able to maintain accurate records

Physical Effort / Environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit and to talk to hear. The employee frequently is required to use hands, fingers, handle or feel objects, tools or controls and reach with hands and arms. The employee is occasionally required to stand and walk. The employee must occasionally lift and / or move up to 50 lbs. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. The environment is a clinical business office environment. Potential exposure to blood borne pathogens, respiratory diseases and other infectious diseases, and other biohazardous material requires universal standard precautions.

SPECIFIC DUTIES:

The duties listed below are primary functions of the job, and are not intended to be all-inclusive. You may be called upon to perform other duties comparable to those cited.

  • Answer and direct all phone calls to appropriate program/worker
  • Greet clients and direct them as appropriate
  • Collect client information and documentation as directed
  • Take messages and deliver to appropriate staff
  • Monitor out-going mail, charge costs to specific programs as appropriate and process mail through postage machine
  • Enter data into the agency’s computer system and provide reports as required
  • Monitor copying process and total charges monthly
  • Maintain the waiting area in a safe and clean manner
  • Maintain the log of visitors coming into and leaving the building
  • Manage the entrance door into the service area as a safety measure
  • Provide clerical assistance to the Departments as necessary

Case Manager - LIHEAP (Low Income Home Energy Assistance Program)

We are seeking an experienced Case Manager for our LIHEAP (Low Income Home Energy Assistance) Program. The successful candidate will be responsible for providing one on one case management to program participants who are seeking assistance for shut-offs or termination. Daily responsibilities will include processing applications, data entry, advocating, financial literacy and energy conservation education. In addition, the case manager will participate in/conduct community events of various types in order to extend services through other social service agencies and community partners. The successful candidate must be able to problem solve, work independently and have a solid work ethic. This position is 37.5 hours per week at a pay rate of $17.00/hour.

QUALIFICATIONS:  

  • Bachelor’s Degree in Social Work (B.S.W.) or related field required
  • One year experience working with families and elders preferred
  • Pass a BCI clearance
  • Have or will obtain financial literacy certificate within 6 months of employment

More

CORE COMPETENCIES:

  • Must have knowledge of community services
  • Must be computer literate
  • Must have strong communication and interpersonal skills necessary to interact and communicate with the client, family members, providers and co-workers
  • Must possess knowledge of human behavior and the aging process
  • Must have knowledge of available program funding and other resources
  • Must work with persons of various cultures and lifestyles in the helping process
  • Must possess the sensitivity required to assist the family and client in the process of becoming empowered
  • Must have knowledge of social, health and mental health interventions
  • Must possess skills and techniques for crisis intervention and problem solving
  • Must have the ability to critically analyze and make immediate decisions
  • Must possess skills in active listening, time management, organizational development and planning
  • Must make a commitment to continuous improvement and innovation in all aspects of the work
  • Must be willing to engage in self-evaluation and to establish goals for professional development
  • Must be willing to participate in ongoing training and education
  • Must possess the ability to initiate and sustain trust
  • Must be able to effect change through advocacy for the consumer
  • Must be able to work independently and be a team member
  • Must be energetic and convey a positive attitude
  • Must have a solid work ethic, be extremely flexible and able to make change
  • Must be able to model professionalism both in behavior and appearance
  • Must have access to a vehicle to perform agency work
  • Must have a driver’s license and document car insurance and a safe driving record upon request
  • Must be extremely accurate in record keeping
  • Must respect and adhere to confidentiality policies for the agency and clients

Physical Effort / Environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit and to talk to hear. The employee frequently is required to use hands, fingers, handle or feel objects, tools or controls and reach with hands and arms. The employee is occasionally required to stand and walk. The employee must occasionally lift and / or move up to 20 lbs. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. The environment includes a clinical business office environment, client’s homes and community based organizations. Potential exposure to blood borne pathogens, respiratory diseases and other infectious diseases, and other biohazardous material requires universal standard precautions. This position requires the individual to have their own transportation, a current unrestricted license to drive, documented auto insurance and the individual must be willing to work in client’s homes and the community.

SPECIFIC DUTIES:

The duties listed below are primary functions of the job, and are not intended to be all-inclusive. You will be called upon to perform other duties comparable to those cited.

  • Provide long-term case management services for select participants of Energy Assistance Program
  • Accept referrals in accordance with case management standards.
  • Conduct a client assessment and development of a case plan with client involvement
  • Assist clients in developing a plan to minimize future crisis situations.
  • Advocate for clients for retention of service with the utility company and other entitlement agencies while maintaining a favorable working relationship
  • Provide Financial literacy
  • Conduct home visits in a timely manner
  • Maintain appointment schedule in Microsoft Outlook.
  • Provide supportive counseling and advocacy to clients and their families
  • Coordinate services with other community resources
  • Determine eligibility for needed resources and aid in application process
  • Monitor clients and modify care plan as needed to ensure positive outcomes. i.e.: educational plans and financial literacy, etc.
  • Answer telephone and provide information, program guidelines and referral services to callers and clients (walk-in or by appt) of Westbay Community Action.
  • Maintain complete and accurate client records, including LIHEAP applications
  • Maintain information needed for data collection and enter into the agency’s data system in an accurate and timely manner
  • Prepare accurate reports and statistics as required
  • Inform clients of their rights and responsibilities
  • Support client’s efforts to have his/her voice heard and to get needed services.
  • Participate in meetings, trainings, outreach and in public policy forums
  • Provide follow-up services, monitor client progress and amend plan as needed

Case Manager - Community Health Worker

Westbay Community Action, Inc. is seeking a dedicated case manager who will be responsible for safe delivery of food to homebound seniors and disabled adults. The successful candidate will also complete comprehensive client wellness assessments. This is a full time, 37.5 hour/week position with a pay rate of $17.00/hour.

QUALIFICATIONS:

  • Bachelor’s Degree in Social Work (B.S.W.) or related field required
  • One year experience working with families and elders preferred
  • Experience developing and implementing care plans required
  • Pass a BCI clearance

More

CORE COMPETENCIES:

  • Must have knowledge of community services
  • Must be computer literate
  • Must have strong communication and interpersonal skills necessary to interact and communicate with the client, family members, providers and co-workers
  • Must possess knowledge of human behavior and the aging process
  • Must have knowledge of available program funding and other resources
  • Must work with persons of various cultures and lifestyles in the helping process
  • Must possess the sensitivity required to assist the family and client in the process of becoming empowered
  • Must have knowledge of social, health and mental health interventions
  • Must possess skills and techniques for crisis intervention and problem solving
  • Must be able to identify emergency situations; and have patience and good people skills.
  • Must have the ability to critically analyze and make immediate decisions
  • Must possess active listening skills
  • Must possess skills in time management, organizational development and planning
  • Must make a commitment to continuous improvement and innovation in all aspects of the work
  • Must be willing to engage in self evaluation and to establish goals for professional development
  • Must be willing to participate in ongoing training and education
  • Must possess the ability to initiate and sustain trust
  • Must be able to effect change through advocacy for the consumer
  • Must be able to work independently and be a team member
  • Must be energetic and convey a positive attitude
  • Must have a solid work ethic
  • Must be extremely flexible and able to make change
  • Must be able to model professionalism both in behavior and appearance
  • Must have access to a vehicle to perform agency work
  • Must have a driver’s license and document car insurance and a safe driving record
  • Must be extremely accurate in record keeping
  • Must respect and adhere to confidentiality policies for the agency and clients

Physical Effort / Environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit and to talk to hear. The employee frequently is required to use hands, fingers, handle or feel objects, tools or controls and reach with hands and arms. The employee is occasionally required to stand and walk and travel up/down stairs. The employee must be able to lift and / or move up to 75 lbs. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. The environment includes a clinical business office environment, client’s homes and community based organizations. Potential exposure to blood borne pathogens, respiratory diseases and other infectious diseases, and other biohazardous material requires universal standard precautions. This position requires the individual to have their own transportation, a current unrestricted license to drive, documented auto insurance and the individual must be willing to work in client’s homes and the community.

SPECIFIC DUTIES:

The duties listed below are primary functions of the job, and are not intended to be all-inclusive. You will be called upon to perform other duties comparable to those cited.

Programmatic:

  • Follow all the procedures necessary to deliver food in a timely, safe, and proper fashion.
  • Collect and bag food items for homebound clients to transport.
  • Provide case management services, including initial contact with the client.
  • Conduct a client assessment pre, quarterly, and post.
  • Coordinate services with other community resources
  • Create and maintain a client list and delivery route as well as a schedule.
  • Notify Supervisor of any change in client’s status or inability to deliver food.
  • Reshelf any food items and supplies upon return as well as cleaning any food transportation containers
  • Monitor clients and modify care plan as needed
  • Provide information and referral services to telephone callers and clients of Westbay Community Action
  • Maintain complete and accurate client records
  • Maintain information needed for data collection and enter into the agency’s data system
  • Prepare accurate reports and statistics as required
  • Inform clients of their rights and responsibilities
  • Participate in meetings and trainings as needed and in public policy forums when appropriate
  • Educate the general community about elder services and Westbay

Food Delivery:

  • Carefully load the vehicle for safe transport
  • Ensure safety at all times by wearing seatbelts and adhering to all state and local traffic enforcement laws
  • Maintain correct temperatures for food by keeping food in proper storage containers provided and keeping containers closed during transport.
  • Make sure vehicle maintains valid inspection and vehicle registration and insurances.
  • Mark off route sheets as meals are delivered
  • Maintain a clean vehicle (exterior and interior) as needed.
  • Maintain daily mileage log
  • Safely park and turn off ignition prior to exiting the vehicle
  • Deliver program materials and information. If client is not home leave the client a door tag.
  • Wear agency issued Westbay name badge at all times.

Benefits Eligibility Specialist - LIHEAP

Westbay Community Action, Inc. is seeking a self-motivated Benefits Eligibility Specialist for our LIHEAP (Low Income Home Energy Assistance) Program. The successful candidate will be responsible to assist clients with heating assistance applications and utility terminations. Daily responsibilities will include processing applications, greeting/seating clients, answering phone/emails, and data entry. In addition, this candidate will assist in conducting community events of various types in order to extend services to other community partners. He/She must be able to problem solve, work independently and have a solid work ethic. This position is 37.5 hours per week at a pay rate of $15.00/hour.

QUALIFICATIONS:

  • High School diploma required
  • 1 year experience within LIHEAP Program or equivalent and relevant work experience in customer service
  • 1 year experience data entry. (experience with Hancock data entry system preferred)
  • Strong working knowledge of modern office communications systems: E-mail, voice mail, computer system, and the ability to operate various office equipment: Computers, fax, photocopy, etc.
  • Strong communication skills and ability to travel to local outreach/marketing events
  • Pass a BCI check
  • Notary Public, preferred

More

CORE COMPETENCIES:

  • Must have good communication skills, both written and verbal
  • Must have good telephone skills
  • Must have good interpersonal skills
  • Must have good math skills
  • Must be extremely organized
  • Must be detailed oriented
  • Must be able to follow directions
  • Must be computer literate
  • Must be a self starter
  • Must be polite and helpful when working with clients
  • Must be able to work independently and as a team member
  • Must have a solid work ethic
  • Must be able to adhere to a work schedule
  • Must be willing to participate in ongoing training and education’
  • Must be extremely flexible and work with a variety of people types
  • Must be able to multi task
  • Must be able to problem solve and diffuse potential difficult situations
  • Must be energetic and emit a positive attitude
  • Must be able to ask for help when needed
  • Must be accurate in maintaining records
  • Must be able to model professionalism both in behavior and appearance
  • Must adhere to confidentiality policies for the agency and clients
  • Must be willing to engage in self-evaluation and establish goals for professional development
  • Must make a commitment to continuous improvement and innovation in all aspects of the work

Physical Effort / Environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit and to talk to hear. The employee frequently is required to use hands, fingers, handle or feel objects, tools or controls and reach with hands and arms. The employee is occasionally required to stand and walk. The employee must occasionally lift and / or move up to 50 lbs. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. The environment is a clinical business office environment. Potential exposure to blood borne pathogens, respiratory diseases and other infectious diseases, and other biohazardous material requires universal standard precautions. The individual must be willing to work in the community.

SPECIFIC DUTIES:

The duties listed below are primary functions of the job, and are not intended to be all-inclusive. You may be called upon to perform other duties comparable to those cited.

  • Works closely with the LIHEAP Director in development and implementation of the agency’s overall LIHEAP Program.
  • Maintain a good working relationship with co-workers, oil vendors and other organizations relevant to the LIHEAP Program.
  • Coordinates all activities relative to the processing of applications; verification of income, certification of eligibility, and initiation of payment request on behalf of eligible households.
  • Schedule, organize and participate in local outreach events to inform community members of services available.
  • Educate clients on financial resources to include financial coaching.
  • Assure the confidentiality of all records/applications for LIHEAP Clients
  • Accurately and timely enter client information into Hancock database.
  • Assist in reviewing that all data entry was accurately entered into Hancock database.
  • Organize all pending and completed applications
  • Open mail daily
  • Check applications as they are returned for completeness, sorting out the applications that must be returned for more information
  • Assist in verifying and reviewing all applications. Assuring that they adhere to the program guidelines
  • Maintain open lines of communication with clients to ensure timely and accurate completion of documentation.
  • Answer the telephone and provide information, program guidelines and referral services to callers
  • Oversee and maintain the appointment schedule book
  • Maintain all walk-in clients and assure that they are being seen.
  • Assist in coordinating the emergency fuel program and acts as liaison between agency and fuel vendors; this includes assisting in determining eligibility, sending and receiving faxes, data entry for emergency fuel, & speaking with fuel vendors.
  • Read and understand the program guidelines set forth in the LIHEAP manual.
  • Maintain the supply closet and prepare reorders for Program Director
  • Maintains all of Westbay’s LIHEAP office machinery
  • Maintains efficient records, collects and complies data for preparation of monthly reports.
  • Provides training to agency staff, as it relates to programmatic operation, guidelines, procedures, and data entry.
  • Educate clients about the services of Westbay
  • Assist LIHEAP Director as necessary

Case Manager-Assurance 16 Educator/Coach

Westbay Community Action, Inc. is seeking to hire a Full Time (37.5 hrs/week) Educator/Coach. This candidate will work closely with clients who receive energy assistance through LIHEAP (Low Income Home Energy Assistance Program), providing financial counseling, job training/workforce development and fast tracking crisis applications. The successful candidate will also attend community events, maintain relationships with collaborative partners and cultivate new ones. This full time, Monday through Friday position pays $17.00/hour.

QUALIFICATIONS:

  • Bachelor’s degree required
  • Three year experience working with families and elders preferred
  • Public speaking and presentation skills
  • Have or will obtain financial literacy certificate within 6 months of employment
  • 3 year clerical and computer experience required
  • Pass a BCI clearance

More

CORE COMPETENCIES:

  • Must have knowledge of community services
  • Must be dependable, in attendance at work and on time
  • Must be computer literate
  • Must be able to communicate with peers, supervisors and participants verbally and in writing
  • Must be able to work with the public and provide speaking and presentation skills
  • Must be able to take initiative
  • Must be able to multi task
  • Must be respectful and adhere to confidentiality policies for the agency and clients
  • Must have strong communication and interpersonal skills necessary to interact and communicate with the client, family members, providers and co-workers
  • Must have knowledge of available program funding and other resources
  • Must work with persons of various cultures and lifestyles in the helping process
  • Must possess the sensitivity required to assist families and clients in the process of becoming empowered
  • Must possess skills and techniques for crisis intervention and problem solving
  • Must have the ability to critically analyze and make immediate decisions
  • Must possess active listening skills
  • Must possess skills in time management, organizational development and planning
  • Must be willing to engage in self evaluation and to establish goals for professional development
  • Must make a commitment to continuous improvement and innovation in all aspects of the work
  • Must be willing to engage in self evaluation and to establish goals for professional development
  • Must be willing to participate in ongoing training and education
  • Must possess the ability to initiate and sustain trust
  • Must be able to effect change through advocacy for the consumer
  • Must be able to work independently and be a team member
  • Must be energetic and convey a positive attitude
  • Must have a solid work ethic
  • Must be extremely flexible and able to make and or adjust to change
  • Must be able to model professionalism both in behavior and appearance
  • Must have access to a vehicle to perform agency work
  • Must have a driver’s license and document car insurance and a safe driving record upon request
  • Must be extremely accurate in record keeping
  • Must respect and adhere to confidentiality policies for the agency and clients

Physical Effort / Environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit and to talk to hear. The employee frequently is required to use hands, fingers, handle or feel objects, tools or controls and reach with hands and arms. The employee is occasionally required to stand and walk. The employee must occasionally lift and / or move up to 25 lbs. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. The environment is a clinical business office environment which may include client’s homes and community based organizations. Potential exposure to blood borne pathogens, respiratory diseases and other infectious diseases, and other biohazardous material requires universal standard precautions. This position requires the individual to have their own transportation, a current unrestricted license to drive, documented auto insurance and the individual must be willing to work in client’s homes and the community.

SPECIFIC DUTIES:

The duties listed below are primary functions of the job, and are not intended to be all-inclusive. You will be called upon to perform other duties comparable to those cited.

  • Provide long-term services for select participants of Energy Assistance Program
  • Conduct a client assessment and development of a plan with client involvement
  • Assist clients in developing a plan to minimize future crisis situations.
  • Provide financial counseling, job training/workforce development
  • Provide supportive counseling and advocacy to clients and their families
  • Coordinate services with other community resources
  • Coordinating One on one counseling with Assurance 16 staff
  • Follow up with active clients
  • Provide workshops to outside agencies
  • Advocate for clients by negotiating with their collectors and utility companies
  • Provide budget and debt counseling
  • Improve credit score
  • Educate clients to become economically self-sufficient
  • Provide resume building, do’s and don’ts of interviewing, how to do job search, and best practice interviewing workshops
  • Assist clients to identify barriers and challenges
  • Determine eligibility for needed resources and aid in the application process
  • Provide information and referral services to telephone callers and clients of Westbay Community Action
  • Maintain complete and accurate client records
  • Maintain information needed for data collection and enter into the agency’s data system in a timely manner
  • Prepare accurate reports and statistics as required
  • Inform clients of their rights and responsibilities
  • Support client’s efforts to have his/her voice heard and to get needed services.
  • Participate in meetings, trainings, events, and in public forums
  • Provide follow-up services, monitor client progress and amend plan as needed
  • Assist walk-in clients.
  • Perform data entry accurately
  • Complete, sort, or return applications for more documentation.
  • Maintain an appointment schedule in Microsoft Outlook
  • Create and conduct activities to the general public, agency clients, groups and individuals
  • Participate and assist the Project Manager in the development of quarterly reports as needed.