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To apply for a posted position, please email resume and cover letter to dhervieux@westbaycap.org or mail resume and cover letter to

Westbay Community Action, Inc.
224 Buttonwoods Avenue
Warwick, RI 02886
ATTN: Debra Hervieux
            Human Resources Generalist

Westbay Community Action, Inc. is an Equal Opportunity Employer.

Westbay Community Action, Inc. was recognized with a Superior Worksite Health Award from Blue Cross & Blue Shield of Rhode Island and the Greater Providence Chamber of Commerce for effective programs encouraging employee health and well-being in a meaningful way.

HR Generalist

Westbay Community Action, Inc. is seeking to hire a full time Human Resources Generalist. The successful candidate will be proficient in MS Office and Google platforms and will be a meticulous, multi-tasker who can work well independently and with good initiative. The successful candidate will be responsible for carrying out daily operations of the Human Resource Department, providing HR support to agency staff and management in areas of policy interpretation, training, human resources reporting, performance management, employee relations and safety. He/she will also assist in ensuring employment and benefit policies and procedures are implemented in a timely and accurate manner, and administer various benefit programs, training programs and special projects as assigned. This is a 37.5 hr/week position with an hourly rate of $25.00/hour.

QUALIFICATIONS:

  • Bachelor’s Degree in Business Administration, Human Resources or related field
  • SHRM-CP®, SHRM-SCP®, PHR® or SPHR®, preferred
  • 3 years of recent experience in Human Resources administration
  • Proficient in MS Office and Google platforms
  • Bargaining Unit experience, preferred
  • Leadership and supervisory experience required
  • Pass a BCI check

More

CORE COMPETENCIES: Must have

  • Extensive knowledge of human resource laws, regulation and best practices for the purpose of formulating appropriate policies and procedures governing Westbay employment practices
  • Good computer skills to enter data, retrieve data for reports, conduct research and communicate, and to train staff in computer/software use
  • Strong communication skills, both written and oral, to effectively share information, train staff, advocate for services and converse with others
  • Strong interpersonal skills to effectively interact and communicate with staff and to build trusting relationships
  • Extensive knowledge of human behavior to inform relationship-building with staff, colleagues, etc. and work with persons of various cultures and lifestyles in the human resource process
  • Knowledge of social, health and mental health interventions and continual update of knowledge through reading, research, training and professional development
  • Skills and techniques for crisis intervention and problem solving to ensure timely decisions are made for a safe work environment and efficient human resource program
  • The ability to critically analyze information, both written and oral, to make sound decisions as needed
  • Active listening skills to hear and take in information from staff, clients, colleagues, etc.
  • Skills in time management, organizing workload, meeting deadlines, producing accurate information
  • Ability to participate in organizational development and planning by articulating the needs of staff, program and agency
  • A commitment to continuous improvement and innovation in all aspects of the work including training, reading sector related publications, assessment of current operation and best practice research in the field
  • The ability to initiate and develop trusting working relationships with staff, funders, regulators, community agencies, others
  • Ability to effect change through advocacy by giving public testimony, participating on boards and committees, producing reports
  • Ability to work independently to assess the work, analyze data, organize the human resource program and services
  • Ability to assist the senior management by facilitating the human resource work through meetings, discussions, trainings
  • An energetic and positive attitude to encourage others to support the work of the human resource program and overall agency
  • A solid work ethic, accomplishing goals, meeting deadlines, producing high quality outcomes, participating in continuous professional development
  • Commitment to ongoing professional development through training and education
  • Flexibility and accept change to address changes in the work, organization and field
  • Ability to multi-task and not be overwhelmed by the demands of the work
  • Ability to model professional behavior in all aspects of the work and physical appearance
  • Must have access to a vehicle to perform agency work such as attending meetings and trainings, visiting agency sites
  • A driver’s license and document car insurance and a safe driving record upon request
  • Ability to be extremely accurate in record keeping and reporting
  • A respect for and adhere to confidentiality policies for the agency and clients as agreed upon in your signed confidentiality statement

Physical Effort / Environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit and to talk to hear. The employee frequently is required to use hands, fingers, handle or feel objects, tools or controls and reach with hands and arms. The employee is occasionally required to stand and walk. The employee must occasionally lift and / or move up to 50 lbs. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. The environment is a clinical business office environment and community/state based organizations. Potential exposure to blood borne pathogens, respiratory diseases and other infectious diseases, and other biohazardous material requires universal standard precautions. This position requires the individual to have their own transportation, a current unrestricted license to drive, documented auto insurance and the individual must be willing to work in the community.

SPECIFIC DUTIES:

The duties listed are primary functions of the job.

  • Provide advisory and consultancy support to staff and management on a range of human resources issues, procedures and policies consistent with Westbay’s employee standards and guidelines. Recommend new approaches to continually improve the efficiency of the HR department and the services it provides.
  • Assist with implementation of the policies set in the Employee Handbook and the Union Agreement
  • Maintain a written procedures manual for all Human Resource functions, update as necessary
  • Act as a coach and mentor for management; offer feedback to improve leadership capabilities and individual/organizational performance. Work with Sr. Management team to ensure effective meeting of organizational objectives through collaboration, openness and personal development.
  • Maintain compliance with federal and state regulations concerning employment. Keep current on new developments in the field of human resources.
  • Ensure ADA compliance.
  • Maintain employee bulletin boards in conjunction with Director of Compliance.
  • Primary HR contact for corrective action process. Coach supervisory staff in the appropriate process and writing of corrective actions, based on each individual circumstance and level of issue.
  • Primary HR contact for assigned areas for representation at Dept. of Labor hearings with respect to unemployment claims.
  • Serve as contact for workers compensation claim activity and status reporting. Provide assistance and education to employees around workers compensation policies and procedures as needed.
  • Implement internal / external hiring procedures and recruitment efforts
  • Work with management on identifying key open positions and best ways to recruit utilizing varied methods.
  • Coordinate social media postings with Director of Administration in an effort to recruit new employees and recognize current employees.
  • Conduct all activities related to New Hire onboarding, to include all applicable background checks and clearances.
  • Ensure required documentation is obtained for payroll and benefits according to agency policies and procedures
  • Provide payroll and personnel information to employee/employer as required
  • Conduct new hire orientation for all staff.
  • Maintain and file I-9 forms, completes e-verify, perform audits and purge I-9 forms in a timely and accurate manner.
  • Maintain personnel files in compliance with applicable legal requirements, conduct file audits, and follow up on missing paperwork.
  • Ensure the protection of employee information according to law
  • Process assigned Status Change Forms to assure proper approvals and timeliness with employee changes.
  • Conduct employee exit interviews
  • Support strategies to develop and high-performance culture through the development of targeted training, personnel development and competence management.
  • Attend meetings and trainings as required
  • Problem solve in areas of personnel matters and benefits, managing the agency’s problem solving/grievance process
  • Support management in responding to and documenting incidents that occur through the agency (i.e., injuries, safety concerns, and employee or client complains.)
  • Monitor concern email and maintains all records related to complaints and issues related to human resources.
  • Support health and safety awareness (Wellness) by identifying training needs and implement training programs for employees, participation in safety activities/on safety committee if applicable.
  • Prepare accurate and timely reports as required
  • Undertake special project as related to the human resources department. These include, but are not limited to developing a robust performance management system, social media postings, review/revision of employee job descriptions, newsletter submissions, employee recognition/relations activities, etc.
  • Educate the general community whenever possible about Westbay
  • Perform other duties as assigned by supervisor.

WIC-Nutritionist

Westbay Community Action, Inc. has an immediate opening for a Full Time Nutritionist in our WIC (Women, Infants & Children) program. The successful candidate will provide culturally competent nutrition support to WIC participants. The ideal candidate will have strong communication skills and the ability to apply knowledge of nutrition in pregnancy, infancy and childhood. He/she will provide WIC participants with community referrals as necessary. This position is 37.5 hrs/week with a pay rate of $18.00/hour. Office location will be between our three WIC sites in Warwick, West Warwick and North Kingstown.

QUALIFICATIONS:

  • Bachelor of Science Degree in Nutrition or Dietetics required
  • 1 year experience in nutritional counseling required
  • Pass a BCI clearance

More

CORE COMPETENCIES:

Must be:

  • Energetic and convey a positive attitude
  • Able to commit to a solid work ethic
  • Current in the knowledge about nutrition
  • Knowledgeable about community resources
  • Able to work independently and as a team member
  • Able to communicate well both orally and in writing
  • Sensitive to the family and client needs in the process of becoming empowered
  • Able to critically analyze and make immediate decisions
  • Knowledgeable of social, health and mental health interventions
  • Able to actively listen
  • Able to initiate and sustain trust
  • Able to maintain accurate records and be detailed oriented
  • Computer literate
  • Skillful in time management, organizational development and planning
  • Able to effect change through advocacy for the client
  • Extremely flexible and able to make changes when necessary
  • Able to model professionalism in actions and appearance
  • A self starter, able to multi task
  • Able to work with people from various cultures and lifestyles
  • Able to work with the public
  • Able to manage conflict and perform well in crisis situations
  • Able to work with difficult people and diffuse tense situations
  • Able to make a commitment to continuous improvement and innovation in all aspects of the work
  • Willing to engage in self-evaluation and to establish goals for professional development
  • Willing to commit to ongoing education and training
  • Able to adhere to a work schedule
  • Able to access a vehicle to conduct agency business as required
  • Able to document a safe driving record, car insurance and driver’s license upon request
  • Respectful and adhere to confidentiality policies for the agency and clients

Physical Effort /Environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit and to talk to hear. The employee frequently is required to use hands, fingers, handle or feel objects, tools or controls and reach with hands and arms. The employee is occasionally required to stand and walk. The employee must occasionally lift and / or move up to 25lbs. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. The environment is a clinical business office environment. Potential exposure to blood borne pathogens, respiratory diseases and other infectious diseases, and other biohazardous material requires universal standard precautions. This position requires the individual to have their own transportation, a current unrestricted license to drive, documented auto insurance and the individual must be willing to work in the community.

SPECIFIC DUTIES:

The duties listed below are primary functions of the job, and are not intended to be all-inclusive. You may be called upon to perform other duties comparable to those cited.

  • Conduct assessment interviews to determine background history of participant and eligibility based on income and medical or nutritional risk
  • Develop a plan with the participant addressing the nutrition needs identified in the assessment
  • Provide nutritional counseling services
  • Record participant information in the participant record and maintain notes as required by the State WIC
  • Complete all appropriate documents and reports, perform data entry including Tracker updates
  • Inform participants of their rights and responsibilities
  • Access other services as needed
  • Monitor participant progress, perform reassessments and make appropriate changes in food packages as needed
  • Participate in outreach activities as stated in the Nutrition Ed Plan
  • Complete reports as required
  • Attend meetings and trainings as required
  • Participate in public policy forums whenever possible
  • Educate the general community about the services of Westbay

Senior Nutrition Liaison

Westbay Community Action, Inc. is seeking to hire a Senior Nutrition Liaison. The successful candidate will have a Bachelor’s degree in Social work or related field, extensive knowledge of community services and be proficient in Microsoft Office. The successful candidate will administer all aspects of Senior Meals Program, ensuring program and contract compliance, developing systems for the most efficient and effective response to client needs. This is a full time (37.5 hr/week) position at a rate of $17.00/hour.

More

Core Competencies: 

  • Good computer skills to enter data, retrieve data for reports, conduct research and communicate, and to train staff in computer/software use
  • Strong communication skills, both written and oral, to effectively share information, train staff, advocate for services and converse with others
  • Strong interpersonal skills necessary to effectively interact and communicate with the client, family members, providers and co-workers, and to build trusting relationships
  • Knowledge of social, health and mental health interventions and continual update of knowledge through reading, research, training and professional development
  • Skills and techniques for crisis intervention and problem solving to ensure timely decisions are made for a safe work environment and effective service delivery
  • The ability to critically analyze information, both written and oral, to make sound decisions as needed
  • Active listening skills to hear and take in information from staff, clients, colleagues, etc.
  • Skills in time management, organizing workload, meeting deadlines, producing accurate information
  • Ability to participate in organizational development and planning by articulating the needs of clients, staff, program and agency
  • A commitment to continuous improvement and innovation in all aspects of the work including training, reading sector related publications, assessment of current operation and best practice research in the field
  • Ability to work independently to assess the work, analyze data, organize the program and services
  • An energetic and positive attitude to encourage others to support the work of the program and overall agency
  • A solid work ethic, accomplishing goals, meeting deadlines, producing high quality outcomes, participating in continuous professional development
  • Commitment to ongoing professional development through training and education
  • Flexibility and accept change to address changes in the work, organization and field
  • Ability to model professionalism behavior in all aspects of the work and physical appearance
  • Access to a vehicle to perform agency work such as attending meetings and trainings, visiting agency sites
  • Must have a driver’s license and document car insurance and a safe driving record upon request
  • Ability to be extremely accurate in record keeping and reporting
  • A respect for and adhere to confidentiality policies for the agency and clients as agreed upon in your signed confidentiality statement

Physical Effort / Environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit and to talk to hear. The employee frequently is required to use hands, fingers, handle or feel objects, tools or controls and reach with hands and arms. The employee is required to stand and walk. The employee must occasionally lift and / or move up to 50 lbs. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. The environment is a clinical business office environment and will also include farm, senior meal sites and community based organizations. Potential exposure to blood borne pathogens, respiratory diseases and other infectious diseases, and other biohazardous material requires universal standard precautions. This position requires the individual to have their own transportation, a current unrestricted license to drive, documented auto insurance and the individual must be willing to work in the community and at meal sites

Specific Duties:

The duties listed below are primary functions of the job.

  • Manage the overall day to day operation of the meal program
  • Monitor reports from sites and the caterer to identify wasted meals at sites and verify the numbers of meals ordered against the number of meals billed by the caterer
  • Work with sites to reduce wasted meals
  • Attend monthly meal site meetings with participants and volunteers and meet with senior center directors and the caterer on a monthly basis
  • Attend local networking meetings with others who work in the same field of aging, such as the Seniors Rule group and AARP
  • Visit and/ or contact meal sites to check on staff and diners
  • Coordinate data collection including reservation rosters, PIFs, participant complaints, site evaluations, meal counts, etc.
  • Assist meal site staff through training about recordkeeping, nutrition, food portions
  • Operate the “Call Line” and respond to callers whenever possible
  • Respond to client complaints and work with the caterer to solve problems
  • Share information about program problems and successes with the caterer and Program Director
  • Create and purchase promotional items for café’s to conduct outreach activities (newsletters, brochures, flyers) about Westbay’s Senior Cafe Program to the general public, agency clients, groups and individuals to increase diner participation
  • Distribute senior vouchers for annual farmer’s market programs at senior housing units and farmer’s markets
  • Coordinate special meals such as cook outs, holidays, special theme’s, birthdays and anniversary for café’s
  • Create marketing materials for senior nutrition program; including a monthly add in the Prime Time Magazine
  • Coordinate outreach activities with local senior centers, Depts. of Human Services, Department of Elderly Affairs and local city/town governments
  • Create media coverage opportunities about senior meals
  • Maintain accurate program records pertaining to outreach activities, meals and participants as required
  • Prepare reports for Westbay and DEA as required
  • Education the general community whenever possible about Westbay

Case Manager-Assurance 16 Educator/Coach

Westbay Community Action, Inc. is seeking to hire a Full Time (37.5 hrs/week) Educator/Coach. This candidate will work closely with clients who receive energy assistance through LIHEAP (Low Income Home Energy Assistance Program), providing financial counseling, job training/workforce development and fast tracking crisis applications. The successful candidate will also attend community events, maintain relationships with collaborative partners and cultivate new ones. This full time, Monday through Friday position pays $16.00/hour.

QUALIFICATIONS:

  • Bachelor’s degree required
  • Three year experience working with families and elders preferred
  • Public speaking and presentation skills
  • Have or will obtain financial literacy certificate within 6 months of employment
  • 3 year clerical and computer experience required
  • Pass a BCI clearance

More

CORE COMPETENCIES:

  • Must have knowledge of community services
  • Must be dependable, in attendance at work and on time
  • Must be computer literate
  • Must be able to communicate with peers, supervisors and participants verbally and in writing
  • Must be able to work with the public and provide speaking and presentation skills
  • Must be able to take initiative
  • Must be able to multi task
  • Must be respectful and adhere to confidentiality policies for the agency and clients
  • Must have strong communication and interpersonal skills necessary to interact and communicate with the client, family members, providers and co-workers
  • Must have knowledge of available program funding and other resources
  • Must work with persons of various cultures and lifestyles in the helping process
  • Must possess the sensitivity required to assist families and clients in the process of becoming empowered
  • Must possess skills and techniques for crisis intervention and problem solving
  • Must have the ability to critically analyze and make immediate decisions
  • Must possess active listening skills
  • Must possess skills in time management, organizational development and planning
  • Must be willing to engage in self evaluation and to establish goals for professional development
  • Must make a commitment to continuous improvement and innovation in all aspects of the work
  • Must be willing to engage in self evaluation and to establish goals for professional development
  • Must be willing to participate in ongoing training and education
  • Must possess the ability to initiate and sustain trust
  • Must be able to effect change through advocacy for the consumer
  • Must be able to work independently and be a team member
  • Must be energetic and convey a positive attitude
  • Must have a solid work ethic
  • Must be extremely flexible and able to make and or adjust to change
  • Must be able to model professionalism both in behavior and appearance
  • Must have access to a vehicle to perform agency work
  • Must have a driver’s license and document car insurance and a safe driving record upon request
  • Must be extremely accurate in record keeping
  • Must respect and adhere to confidentiality policies for the agency and clients

Physical Effort / Environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit and to talk to hear. The employee frequently is required to use hands, fingers, handle or feel objects, tools or controls and reach with hands and arms. The employee is occasionally required to stand and walk. The employee must occasionally lift and / or move up to 25 lbs. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. The environment is a clinical business office environment which may include client’s homes and community based organizations. Potential exposure to blood borne pathogens, respiratory diseases and other infectious diseases, and other biohazardous material requires universal standard precautions. This position requires the individual to have their own transportation, a current unrestricted license to drive, documented auto insurance and the individual must be willing to work in client’s homes and the community.

SPECIFIC DUTIES:

The duties listed below are primary functions of the job, and are not intended to be all-inclusive. You will be called upon to perform other duties comparable to those cited.

  • Provide long-term services for select participants of Energy Assistance Program
  • Conduct a client assessment and development of a plan with client involvement
  • Assist clients in developing a plan to minimize future crisis situations.
  • Provide financial counseling, job training/workforce development
  • Provide supportive counseling and advocacy to clients and their families
  • Coordinate services with other community resources
  • Coordinating One on one counseling with Assurance 16 staff
  • Follow up with active clients
  • Provide workshops to outside agencies
  • Advocate for clients by negotiating with their collectors and utility companies
  • Provide budget and debt counseling
  • Improve credit score
  • Educate clients to become economically self-sufficient
  • Provide resume building, do’s and don’ts of interviewing, how to do job search, and best practice interviewing workshops
  • Assist clients to identify barriers and challenges
  • Determine eligibility for needed resources and aid in the application process
  • Provide information and referral services to telephone callers and clients of Westbay Community Action
  • Maintain complete and accurate client records
  • Maintain information needed for data collection and enter into the agency’s data system in a timely manner
  • Prepare accurate reports and statistics as required
  • Inform clients of their rights and responsibilities
  • Support client’s efforts to have his/her voice heard and to get needed services.
  • Participate in meetings, trainings, events, and in public forums
  • Provide follow-up services, monitor client progress and amend plan as needed
  • Assist walk-in clients.
  • Perform data entry accurately
  • Complete, sort, or return applications for more documentation.
  • Maintain an appointment schedule in Microsoft Outlook
  • Create and conduct activities to the general public, agency clients, groups and individuals
  • Participate and assist the Project Manager in the development of quarterly reports as needed.

Case Manager - Neighborhood Health Plan

Westbay Community Action, Inc. is seeking to hire a full time case manager to work with our Medicare and Medicaid clients. The successful candidate will assist the elderly and disabled adults in maintaining themselves in their homes as long as possible. This person will develop, implement and coordinate plans of care in accordance with Neighborhood Health Plan Case Management. This position is for 37.5 hours per week at a pay rate of $16.00/hour.

QUALIFICATIONS:

  • Bachelor’s Degree in Social Work (B.S.W.) or related field required
  • One year experience working with families, elders and disabled population preferred
  • Experience developing and implementing care plans required
  • Demonstrated knowledge of Medicaid and Medicare Programs and Benefits
  • Pass a BCI clearance

More

CORE COMPETENCIES:

  • Must have knowledge of community services
  • Must be computer literate
  • Must have strong communication and interpersonal skills necessary to interact and communicate with the client, family members, providers and co-workers
  • Must possess knowledge of human behavior and the aging process
  • Must have knowledge of available program funding and other resources
  • Must work with persons of various cultures and lifestyles in the helping process
  • Must possess the sensitivity required to assist the family and client in the process of becoming empowered
  • Must have knowledge of social, health and mental health interventions
  • Must possess skills and techniques for crisis intervention and problem solvingMust have the ability to critically analyze and make immediate decisions
  • Must possess skills in active listening, time management, organizational development and planning
  • Must make a commitment to continuous improvement and innovation in all aspects of the work
  • Must be willing to engage in self evaluation and to establish goals for professional development
  • Must be willing to participate in ongoing training and education
  • Must possess the ability to initiate and sustain trust
  • Must be able to effect change through advocacy for the consumer
  • Must be able to work independently and be a team member
  • Must be energetic and convey a positive attitude
  • Must have a solid work ethic, be extremely flexible and able to make change.
  • Must be able to model professionalism both in behavior and appearance
  • Must have access to a vehicle to perform agency work
  • Must have a driver’s license and document car insurance and a safe driving record upon request
  • Must be extremely accurate in record keeping
  • Must respect and adhere to confidentiality policies for the agency and clients
  • Must know and adhere to HIPAA regulations regarding client information

Physical Effort / Environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit and to talk to hear. The employee frequently is required to use hands, fingers, handle or feel objects, tools or controls and reach with hands and arms. The employee is occasionally required to stand and walk. The employee must occasionally lift and / or move up to 20 lbs. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. The environment includes a clinical business office environment, client’s homes and community based organizations. Potential exposure to blood borne pathogens, respiratory diseases and other infectious diseases, and other biohazardous material requires universal standard precautions. This position requires the individual to have their own transportation, a current unrestricted license to drive, documented auto insurance and the individual must be willing to work in client’s homes and the community.

SPECIFIC DUTIES:

The duties listed below are primary functions of the job, and are not intended to be all-inclusive. You will be called upon to perform other duties comparable to those cited.

  • Receive client referrals from the Neighborhood Health Plan of RI
  • Provide case management services, including the initial contact with the client.
  • Conduct a client assessment and develop a care plan
  • Conduct home visits as needed
  • Report case findings in accordance with NHP protocols and seek approvals as needed
  • Engage family and community support systems as available
  • Provide supportive counseling and advocacy to clients and their families
  • Coordinate services with other community resources
  • Determine eligibility for needed resources and aid clients in application process
  • Monitor clients according to the care plan and modify the care plan as needed
  • Provide information, referral services and follow-up services as needed
  • Maintain complete and accurate client records in accordance with HIPAA/NHP standards
  • Maintain information needed for data collection and enter into the agency’s data system
  • Prepare accurate reports and statistics as required including NHP billing forms
  • Inform clients of their rights and responsibilities
  • Support client’s efforts to have his/her voice heard and to get needed services
  • Offer advocacy on the client’s or family’s behalf when needed services are not being adequately provided by an organization within the community’s service deliver system
  • Recognize potential conflicts of interest and refer consumers to next the appropriate service to ensure needs are met
  • Participate in meetings and trainings as required and in public policy forums when appropriate
  • Educate the general community about elder services and Westbay